techrecovery | (no subject) (Reply)

I wish people would realize when they request to speak with a supervisor, they don't actually get one. Instead, the Corporate Machine has thought up an elaborate way to hide the real supervisors and replace them with fake supervisors. Pseudo-supervisors whose sole purpose is to suppress their contempt meanwhile listening to people bitch, whine and cry. Not to mention how "you don't understand their problems", "you're not really sorry" and "you don’t really care, you're stuff works fine. I hope yours breaks and it takes a month to fix it so you know how I feel …” – indeed, these are crafty foe.

Well yes, assholes, my stuff works fine because I'm not a whiny bitch who creates half of the problem. Secondly, I am an underpaid repair technician and the pathetic salary I do make is to fix your stuff of which you probably fucked up in the first place. I am not Dr. Drew, don’t drop your emotional conflicts on me. I don't give a rat's ass about your failed attempts at customer service I’m really just trying to make you shut up.

I insincerely apologize that I'm not able to single-handedly override Corporate empirical policies, not to mention the universal laws governing time and space to resolve your concerns instantly, give you $2000.00 for the inconvenience on you $2.95 a month plan and spend 45 minutes listening to "how awful the company and I is."

People are whiny bitches and they just need to shut the fuck up. If you're just calm and don't have you head up your ass things get done the fastest. And what's this shit I hear so much about "The customer's always right?" ... calls get released when I hear that. If you're always right then I guess you don't need my help after all.

In fact, when people try to tell me how to do my job, such as telling me I have two minutes to fix their problem when I request five, I go out of my way to make sure it doesn't get fixed ... ever. Granted, sometimes a few unfortunate repairs sneak through but for the most part I make a good-hearted, honest, college-boy try by maintaining a positive and angstful attitude to accomplish the primary task. The main objective, of course, systematically reminding the customer not to get too threatening on a business call. I am not the company, I am an individual within the company, but, alas, I get nothing from you no matter the result of your customer experience.

Often, I find it useful to place these customers on hold for 30 - 40 minutes, usually until they just hang up. The whiny ones usually don't last 15 minutes, if that ... but the more resilient ones will hold forever. You about just have to hang up on them or just transfer them to somebody else.

And that my friends, is why I’m in this job. For the customer experience and silent praiseful thanks that bring a smile to my face. It’s all about the customer. Not, perhaps, say the frustration of working in a rapidly diminishing industry and tending to the needs of the financially tightening corporate masters. Or watching centers close and be shipped to Manila and Argentina where employees make $4 a day, then double-edgily taking customer complaints about how, "the rep really messed up my account!", or "the person didn't speak English", or of course, "that person was stupid." Not to mention consecutively working with those highly trained, badly accented and breathtakingly diligent messed up science projects while your Corporate Masters report record quarterly earnings. :: sigh ::

Does anything have anything positive to say about the tech industry these days? Tech support is no longer anything speicial, even the people who are supposted to be trained don't even have the vaguest conception of what they're doing. The real techies shall fall to the Corporate Overlords, indignant customers, sweat-shop bimbos and mis-guided peers. The magic of being a Computer God who can solve any problem is long gone, anyone agree that perhaps we should own out and find real jobs?