"But I do this EVERY WEEK"

[armethis.livejournal.com]

So I work in tech support at a post secondary institution and I get some real special cases once and a while. Well ok, I probably get at least a dozen every day, (remember: "those who can; do, those who cannot; teach") but on occasion there is an example of such sheer, galling, unfathomable stupidity that the entire shop sits in stunned silence for a few minutes.

She burnt a DVD at home. She put it in the DVD player. I get yelled at for 10 minutes because it is not playing. It takes me almost a full 20 minutes to convince her that maybe she made a mistake in burning the DVD and let's try it in the computer, see if we can salvage this so she doesn't need to cancel her lecture.

It takes her about 10 minutes to get the disk out of the DVD player and into the computer. They are side by side, labeled and illuminated.

I then watch though remote desktop as she goes and opens a PDF file to give her presentation. The final blow; "See I do this every week, MY disk is fine YOUR DVD player is broken"

Yea.

Comments

[gilmoure.livejournal.com]

So glad I've left college support. The few prof. whiners were so much worse than just about any other customers I've had in mobile business and corporate tech support.

[mouser.livejournal.com]

My favorite was the guy that asked if I could convert a PowerPoint presentation into a DVD. EVERY MONTH he asked this. ("Have your deptartment buy something!" "But you're I.T.")

[hyuga.livejournal.com]

I suppose you *could* do that in a sense... But not with a single off the shelf product. It would require at least two.

[rfairney.livejournal.com]

or just a disk without a video, just a huge menu where the entire slide is the button that leads you to the next :p

[hyuga.livejournal.com]

Right--I was thinking a sequence of animated menus, so you could preserve the slide transition animations. Those are very important -_-

[thewrabbit.livejournal.com]

Back when I was actually at Uni, we had a lecturer who wasn't known for her connection to planet Earth.

She spent 10 minutes trying to work out why the OHP wasn't projecting her piece of plain paper onto the wall. Even rotating it by 90 degrees a couple of times to see if that would fix it.

Someone eventually took pity on her and explained she needed to have it on an acetate.

[rev-thumper.livejournal.com]

We switched to camera based visualizers to deal with that problem. Of course, some faculty then lose their minds because they cannot project a horribly keystoned transparency on the wall any more.

[sigurther.livejournal.com]

pdf.. on.. dvd player..

brain broke

abort, retry, fail?
^
|

[armethis.livejournal.com]

No argument video document cameras are great. Unfortunatly they exceed the "one plug, one switch" comprehension limit most overhead users seem to have.