Oy...

[amynnah.livejournal.com]

Dear User whom I am still on the phone with because you keep throwing me on hold...

Yes, I need your name for resetting your password. Please mute your phone before griping to your coworkers about the "girl" on the phone requiring your name, and how dare I ask you for such personal information. It's a name, sweetie, not your blood type and social. As for resetting your password, I had to do it manually for you because you're a little....special needs. Seriously. 10 minutes for a simple Windows password reset, most of which is me hand-holding, and explaining the differences between upper and lower case? And back to needing your name for your password.

If I don't know who you are, I can't look up your account. I can't help you reset your password. Five minutes of your life, and mine, were spent arguing (learn2mute button on your phone there, sweetie) over my needing your name alone.

/sighs...
Still seething over the Vent Drama in WoW Helldesk Woman, aka amynnah

Comments

[kyidyl.livejournal.com]

Still seething over the Vent Drama in WoW

Mention number two, and so now I'm doubly curious! lol. ;)

[reanimated.livejournal.com]

what a an imperious retard. would it have been wrong to ask 'okay, no name, how shall i look up your account?'

[bekscilla.livejournal.com]

I don't understand not giving the name. Aside from needing it to look up the account, it's just POLITE to introduce yourself.

[jecook]

I've run into a few people like that at my place. It's... annoying.

[doctoreon.livejournal.com]

This is why I hang up on people who either a) put me on hold or b) put me on speaker.

[goose-entity.livejournal.com]

I hate speakerphone so much. I ask people to take me off speaker, then refuse to speak until they do. It's just *rude*

[kirylyn.livejournal.com]

sorry.

but I don't have a bluetooth for my landline and as soon as I have to key something, I have to put the phone down so I don't kill my neck/shoulder.

so either deal with the call being twice as long as I constantly pick up the phone, ask what to do next, put down the phone to do it or being placed on speaker (tho I do know where the mute button is)

If you refuse to speak to me until I conduct the phone call in your required method, please let me know where I can send the medical bills.

[goose-entity.livejournal.com]

I don't support you... so not a problem we are likely to face! And if I know that you have such a medical issue, I will come to your desk so that you don't have to deal with the phone at all - that, after all, is my job :)