Intro rant,

[usekh.livejournal.com]

Okay I posted this rant in my own LJ after 4 moron calls in a row, thought I would post it here after someone pointed out the community to me. I am not usualy this angry tho, really :P(and I realise this has all probably been covered many times :P)

I work tech support and I have got to wonder just how the fuck these wankers get by day to day. These people cannot read what is clearly in front of them on the screen and they blame you

They get the cheapest possible internal modem, a giant extension cord made in crapbakistan and of course it is the ISP's fault they cannot connect.

I have worked in 3 different ISP's..and outside of outages I can think of perhaps 6 times it has been our fault on connection issues. You have a better chance of winning the lottery than it being our fault.


As for people with some ADSL modem they got from fuck knows where, have no idea how it works and just expect us to get it to work

Fuck you. No really, fuck you. I am not a fucking miracle worker. Read the manual before calling us. And don't get upset if I tell you your no-brand DSL modem is unsupported.

And you l33t motherfuckers who think you know it all. You usualy know shit. You don't impress us. I couldn't care less about your linux network, your special clan meeting you must be on, your sekrit warez FTP site. You don't impress me.

And as for Macintosh users. So you own a mac. Good for you. No we don't have a special macintosh area. Yes I am trained in all mac OS's. And yes I run windows. And I am happy with it. Get that chip off your shoulder. You are not special because you have a mac.

When you ring up. Be in front of your fucking PC. See the I am not a magician. I cannot operate your computer using special rays from my arse (or anywhere else) you need to be there. Also how hard is it to remember your username, seriously.

And no I cannot see your screen.

And as for your system admins. You earn possibly 5 times what I do. Use your common sense and brains. You are supposed to have a clue. I am here to get your internet connection going. This does not include any of the following
1)Your network
2)Your mail server
3)your FTP site
4)Your DNS server

In short we do your internet connection and maybe your DNS and/or web hosting

And note that does not mean I fix stupid coding or scripting errors on our webpage. A web developer who likewise earns much more than me does this. Bother them.

If you fuck up your DNS records and leave the TTL at one week, it is not my problem either. Enjoy the problem you caused.

Oh another thing. If you have a username that is spelt strangely don't sound surprised, or like I am dumb when I asked for the spelling. Archangel is not usualy spelt with a K..seriously, and how the fuck do I know if you spell badger with a s and a t and a silent bloody Q

And finally. To managment. I need only three things to do my job. A decent PC, a decent phone System. And training in the new products BEFORE YOU RELEASE THEM TO THE CUSTOMERS.

Just one of these would be nice (as would decent pay for doing third level support)

Comments

[xtomxfallsx.livejournal.com]

Amen.


That's all I can say.

[methedras.livejournal.com]

[fnordx.livejournal.com]

Mac users were some of my favorite customers to troubleshoot for, because once you told them that you had a mac at home, they become your best buddy, and will treat you with respect and do everything you say.

And, when I was doing tech support, I did, in fact, have a Mac... which I was using to run BeOS. Of course, the customers never needed to know that part.

[infusco.livejournal.com]

Amen.

[oddball42.livejournal.com]

i can echo your thoughts on this... btu i still want the new laptops mac is making... of course the first thing ill do is look at installing linux or something if i ever can afford one...