A couple of simple ones.

[toxico.livejournal.com]

I was standing near the help desk folks in time to hear the breaking of wills when the following ticket came in:

"Help Desk ticketing system not working."


Yesterday, the following was submitted from the admin assistant for the most important people in the company, regarding one of their phones:

"It is staying all lit, goes straight to vm. We are unsure what to do to
dismantle this? Help?!? LOL"

We always suspected she wasn't hired for her professionalism...

Comments

[thewrabbit.livejournal.com]

E-mail received from a client late in the afternoon

"Our outgoing e-mails don't seem to be working this morning. Can you have a look?"

Sent 9:15, received 16:30.

Logic failure, dontcha just love it.

[sethb.livejournal.com]

We always suspected she wasn't hired for her professionalism...

Depends on which profession, doesn't it?

[cirobi.livejournal.com]

That first one sounds like a user here that flagged my manager down about his account being locked out. We recently moved to a real helpdesk solution, placed stickers with 3 methods of contacting the helpdesk (phone, email, web) on an easily visible part of their monitor AND tower, and gave them wallet cards with the same info.

User: "I was going to place a ticket but I can't log into the system because my account is locked out."
My Manager: "There are more ways to place a ticket other than the web portal."
User: "There are?"
My Manager: *mental facepalm*

Apparently ability to read is not a qualification for working here...