(no subject)

[demented-pants.livejournal.com]

I just have a *wee tiny* rant today.

We get way too many dumbtards here who break their computers and then go, "I hate Dell! Dell sucks! I'm gonna switch to a Mac!"

...And then we have to support them when they can't figure out how to work their Mac.

Note: This is not intended to be an endorsement of one or the other. I just hate having to hear that same thing fifteen times a day and knowing that I'm going to have to answer the question "What's an airport icon?" for each and every one of them.

Comments

[jecook]

Every computer, like every OS, Sucks.

[mashiroikaze.livejournal.com]

I *LOATHE* Dell computers, but I hate when people blame the manufacturer for problems with either their ability to operate a computer or for problems with the operating system. Computer /= operating system.

Also, as an owner of (several) Windows machines, two Macs (well, owner of 1 Mac and adoptee of another), and at least one Linux box (and having tried at least six different flavors of Linux as well as FreeBSD), I feel confident in saying that all OS's suck in one way or another, and most manufacturers suck in one way or another.

[ravan.livejournal.com]

Do you work at my company, or what?

Big-name PCs tend to use some oddball parts.

[coyoteden.livejournal.com]

I have my parents' cute little HP mini-desktop, because it has an cute little dead mini-PSU with cute little nonstandard mini-ATX connector...

...and a not so cute, not so little price.

[fuego.livejournal.com]

I used to do tech support for Apple. Nothing funner than getting someone who wants to bitch about how horrible and awful and evil Windows is, so they switched to Mac, but then they complain and yell when they find out that Mac isn't just a prettier version of Windows. No one told them it was different. Uhhhhh....didn't you just say you switched because it'sdifferent??? Yes, it's a whole other operating system altogether thankyouverymuch. It's easy to use, but it does require a little bit of adjustment. Really quite minor. Go RTFM and get off my line...grrrrrrrrr.

Re: Big-name PCs tend to use some oddball parts.

[vxo.livejournal.com]

Hate. Hate hate hate hate.

[the-s-guy.livejournal.com]

See if you can sucker the management into having a Mac-specific tech specialist with their own phone line...

[the-reda.livejournal.com]

Great so they go from semi-literated window-tards to utterly illiterate mac-tards. Back to square one.

The joy never ends.

[demented-pants.livejournal.com]

On the phones, we DO have a mac line - most days during business hours or maybe a little longer.

But if someone comes to the desk in person, we have to support them no matter what their OS is - within reason, of course.

Re: Big-name PCs tend to use some oddball parts.

[ghostdandp.livejournal.com]

could be worse...

could be a sony.

[the-s-guy.livejournal.com]

Ah, yes. My mental omission, sorry. I got too used to working in no-walkin teams, even after having been the phone/email/walkup/carrier-pigeon/everything-else guy at a site or two.

Dang, I don't think I've had to deal with a walkin for almost ten years, and possibly closer to thirteen since walkins were anything more than optional and at our discretion.

[rev-thumper.livejournal.com]

We don't do the cycle but we get the complaints.... "These ThinkPads suck, you should buy BRAND X."

Of course this always gets said after an issue with Windows and not hardware so we waste a lot of time explaining the difference between hardware and software.

Yesterday we got a tantrum over a dead battery that was out of warranty and were sternly told that we should switch to BRAND X because they would surely have better batteries and a better warranty.... of course they have exactly the same 1 year warranty and the batteries for both brands are manufactured by the same company.

Re: Big-name PCs tend to use some oddball parts.

[sunburn.livejournal.com]

Pretty typical. At the top of their list for deciding whether to get this part or that part, they don't have "is it the best component" or "is it a good component" or even "is it a mostly reliable component" but "can I reliably get 10,000 of them every 12 days?"

[sunburn.livejournal.com]

So much for the Apple's wonderfully intuitive interface.

As far as I know, the only intuitive human interface is the nipple.