Perhaps not as tech-support specific as some things, but one of my lab monitor duties involves dealing with the lab lost and found.
Most commonly lost item? USB drives. The lost and found box currently contains 24.
You would be amazed how many people can't describe their USB drive in any detail. "It's a thumb drive" is really inadequate in the face of "So are the rest of these." Also, people don't seem to realize these things are mass produced. If they bought one because it was cheap at a nearby store, odds are good so did many of their fellow students.
No, I'm not going to plug all 20 in so you can examine the files to find yours, that's like unprotected penetrative internet sex with 20 strangers, and this is a family-friendly lab, except for the kids in the porno seat.
Most commonly lost item? USB drives. The lost and found box currently contains 24.
You would be amazed how many people can't describe their USB drive in any detail. "It's a thumb drive" is really inadequate in the face of "So are the rest of these." Also, people don't seem to realize these things are mass produced. If they bought one because it was cheap at a nearby store, odds are good so did many of their fellow students.
No, I'm not going to plug all 20 in so you can examine the files to find yours, that's like unprotected penetrative internet sex with 20 strangers, and this is a family-friendly lab, except for the kids in the porno seat.
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Date: 2008-12-03 04:10 pm (UTC)no subject
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Date: 2008-12-03 05:05 pm (UTC)Even when I get up to walk around the lab, I can only see the screen on this machine if I go out of my way, which gives the person plenty of time to hit windows-d or something. It is sort of amusing/horrifying when every time I look, the machine's desktop is blank.
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Date: 2008-12-03 05:08 pm (UTC)It's from long ago before virus scanners got good, and malware didn't really exist. It's a standalone computer, disconnected from the network that only has an OS and Virus scanning software installed. It was used to check floppy disks for malicious software before that disk was used in a connected machine.
Maybe a machine like that would be useful here?
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Date: 2008-12-03 06:30 pm (UTC)I use an etching pen to inscribe my initials onto the surface of the thumb drive . . .
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Date: 2008-12-03 06:35 pm (UTC)We used to call such machines "sacrificial lambs" . . . so yes. :)
Today we generally place such systems on a separate VLAN - thus granting it access to the Internet to gain virus defs, but isolating it away from the rest of the LAN.
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Date: 2008-12-03 06:40 pm (UTC)Where I work, lost USB drives are either claimed by the owners quickly or destroyed/wiped securely and re-tasked.
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Date: 2008-12-03 06:44 pm (UTC)no subject
Date: 2008-12-03 07:02 pm (UTC)Or, you know, don't be irresponsible.
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Date: 2008-12-04 12:10 am (UTC)Nothing says 'geek!' like having the only one in the building with the word 'Juniper' on it.
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Date: 2008-12-04 12:11 am (UTC)no subject
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Date: 2008-12-04 12:22 am (UTC)Sharpie rubs off, label tape (eventually) comes off).
I have one of my thumb drives (the one with the port bent at an angle, and eventaully cracked open the plastic shell to try and fix it) wrapped up in reflective tape. it's crude n ugly, but it works.
the rest don't generally leave my sight.
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Date: 2008-12-04 12:24 am (UTC)I'd use a BartPE disc for it, if they've gotten the USB hot plug code operating on it.
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Date: 2008-12-04 02:08 pm (UTC)Also, I was looking for the model in Amazon so I could post a link in here, and it turns out it now costs 30% of what I paid for it six months ago (http://www.amazon.com/Kingston-Traveler-Flash-DT100-8GB/dp/B000TXEE14/ref=pd_bbs_sr_1?ie=UTF8&s=electronics&qid=1228399585&sr=8-1). Crap.
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Date: 2008-12-04 02:40 pm (UTC)no subject
Date: 2008-12-12 12:19 pm (UTC)