techrecovery | (no subject) (Reply)

Now, I'm usually INCREDIBLY patient with my users. Even the most persnickety, dense user usually rolls off me like water off a duck's back.

But this guy tonight...

He was doing things without instruction, refusing to listen to me when I explained things, and my least favorite, he was yelling at me. Any time I suggested something he decided he had to scream all the reasons I was wrong, despite the fact that I was, of course, correct.

I finally had to mute my headset and be like, "Screaming at me will not solve your problem, you fucking asshat," just to get the profanity out of my system without him hearing me.

It SHOULD have been a simple dial-up troubleshooting exercise. The MS Knowledge Base had the fix and gosh golly gee it actually worked.

Too bad it took me an extra fifteen minutes to convince him that I was right and just because there was no obvious result after he'd run the wizard didn't mean the wizard didn't complete successfully.

I finally ended up just muting my headset and letting him finish yelling about how it didn't work, and then politely informed him that, yes, the wizard did run correctly, and I can tell that because he had two dial-up connections that showed up in his network connections box that weren't there before, see?

That shut him up and I was able to tell him to get off the phone, try to connect, and then call me back and let me know what the results were. Needless to say it worked.

God, I love that little disproportionate thrill of superiority I get when I'm right about unimportant shit.