One of my favorite games was to update as many chunks of the helpdesk FAQ/wiki as I could, especially the ones which hadn't been touched for a while. As well as being easily passed off as a management-approved activity, it meant that (a) three-quarters of the HD staff got used to seeing my name as the author of their documentation, (b) the L3 and higher-level teams got used to me asking for information, which meant I had a lot more direct lines of enquiry when I needed them, and (c) I won a lot of arguments with both managers and co-workers with the simple phrase "Yes, I know what the documentation says, because I WROTE IT."
Then there were games like digging up obscure documentation on things like network structures, project teams, things which were just off the radar. I didn't always have the time to add all of this to the helpdesk docs, which meant people tended to come to me for info. For a time, I even ran a popular text-only infodump file off our fileserver, right up until management cornered me and gave me a week off to convert it into official documentation.
Two days of cut-n-paste plus making up subject headings, three days of, essentially... oh dear. Did management just give me three days of completely unsupervised free time?
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Date: 2008-11-06 04:36 am (UTC)One of my favorite games was to update as many chunks of the helpdesk FAQ/wiki as I could, especially the ones which hadn't been touched for a while. As well as being easily passed off as a management-approved activity, it meant that (a) three-quarters of the HD staff got used to seeing my name as the author of their documentation, (b) the L3 and higher-level teams got used to me asking for information, which meant I had a lot more direct lines of enquiry when I needed them, and (c) I won a lot of arguments with both managers and co-workers with the simple phrase "Yes, I know what the documentation says, because I WROTE IT."
Good for resumé fodder, too.
Then there were games like digging up obscure documentation on things like network structures, project teams, things which were just off the radar. I didn't always have the time to add all of this to the helpdesk docs, which meant people tended to come to me for info. For a time, I even ran a popular text-only infodump file off our fileserver, right up until management cornered me and gave me a week off to convert it into official documentation.
Two days of cut-n-paste plus making up subject headings, three days of, essentially... oh dear. Did management just give me three days of completely unsupervised free time?