Tales of the HellDesk - Update

[grayhawkfh.livejournal.com]

El Dipshit Grande just called me.

Seems he couldn't logon as $admin_acct2.

I THEN HAD TO WALK HIM THROUGH LOGIN TROUBLESHOOTING!

For the love of all that's holy, someone please explain to me why this flaccid, flabby, Gross ignoramus (that's 144 times worse than a regular ignoramus) has a job is fucking well beyond me. Some people drink from the waters of knowledge - this complete and utter waste of carbon atoms merely gargled.

Comments

[barbituratecat.livejournal.com]

I'm continually astounded at the amount of people who don't understanding entering a name and password. Anyone remotely familiar with computers should understand this concept, yet it's like a Mystery of the Universe to some. 'What is a user name? And pass word? I don't have a pass word! I don't have any of this stuff!' Well very clearly you DO, how did you get on the other hundred times?!

[crywolf.livejournal.com]

It's not what you know, it's who you know. (see also: George)

[fnordx.livejournal.com]

It's not what you know, it's who you blow.

[soruk.livejournal.com]

I believe the word you're looking for is ignoranus - someone who's both stupid and an arsehole. ^^;

[goose-entity.livejournal.com]

please tell me you have passed this on to his manager? Because.... *headdesk*

[mynameisnotreal.livejournal.com]

Mediocrity is what gets you a job these days.

[rev-thumper.livejournal.com]

Keep in mind that his manager probably hired him, doesn't bode well.

[goose-entity.livejournal.com]

maybe the dude's manager doesn't know how inept he is?

(... I can hope, right?!?)

[rev-thumper.livejournal.com]

Hope springs eternal!

[amynnah.livejournal.com]

Dear God... for a moment I thought you were talking about one of our Support Guys. O_o We have one of those... and the issue with him is that he thinks he knows more than everyone else...

He's insulted the users, in front of the users.
He's insulted the Helldesk, in front of the users.
He's insulted our boss.
He's insulted his boss.

Gee... for someone so "bright," his people skills are as dull as a piece of coal. And your buddy sounds like the same person.

[egearman.livejournal.com]

And usually gets trodden on by the masses of ignorance.

[jecook]

I'm stuck with a willfully ignorant person at work as well. He's known in my ravings at Mr. Lazy- Not because he's an idiot, but that he does not bother checking the copious and bountiful sources for help that we have.

and the few times where it would have been better to call me (like when the CFO of the company had a suspected trojan or malware on her machine), he went off and did something that completely and utterly prevented any sort of recovery whatsoever.

[featheredfrog.livejournal.com]

That's because mediocrity is so much BETTER than the typical run-of-the-mill.