I hate on-call

[excludingpauli.livejournal.com]

I just got a level 3 escalation from a client (this means they thwarted both of our outsourcing companies).  The call went like this:

Me: "How can I help you?"

Them:  "Our DS3 and backup T1 are down!!!"

Me: "Okay, when did they go down?"  (Our SNMP traps pick it up as I'm saying this)

Them: "Just now! I NEED YOU TO HELP ME!@"

Me: "Okay, what are the status LEDs on the router showing?"

THem: "They're off! The power is out"

SILENCE

Me: "Did you call the electric company?"

..... Ugh, I can't even deal.....