ARGDHSGHDSG

[taleya.livejournal.com]

Maybe it's this cold/flu whatever fuckingthing I'm suffering. Maybe it's the fact i've not slept for three days thanks to a sick rat. Or maybe I've just finally hit my fucking limit and should get the hell off livechat....

taleya> Hi xxxx, how can I help you?
Flurry> Since two days ago every time I want to check my e-mail it asks me for my password?????
taleya> ok, I'm assuming you're using an email program such as outlook on your computer? (Note: We also offer webmail)
Flurry> I think so.


HOW THE FUCK DO YOU NOT KNOW? *howls*

ETA: To clear up - it wasn't that she didn't know which mail program she was using - but that she wasn't sure if she was using an email program at all or not.

Comments

[zig-mover.livejournal.com]

Because they don't need to. They're just getting their email.

[wxgeek.livejournal.com]

ASDFFFF.

*stabbity*

[egearman.livejournal.com]

For a lot of them it's just the icon that they click on that delivers their email. They don't notice splash screens or click on Help->About XXXX.

Not excusing the clueless, just explaining them. You deserve a decent import beer, after you get over the flu.

[sputtertoo.livejournal.com]

What gets worse is when you start asking them, what icon they click on, if they see a starting splash screen. Asking them to go through the motions of getting their email, will almost guarentee they will have no idea how they do this daily chore. Ahhhh yes, how I miss teh tech desk.

You should get rid of the flu, the only proven way. By killing it with alcohol, yay booze!

[taleya.livejournal.com]

see, I'd accept that from a standard ISP user - but I work for a webhosting company (and not a cheap one) which doesn't hold your hand but actually forces you to have some goddamned compentency in order to use the service in any way, shape or form. She would have set up the accounts herself, I don't buy that she has no idea if she has "an email program" on her computer or not!

[egearman.livejournal.com]

Sheesh... that is an unusually severe case of 'learn, setup and forget'. I had a few students back in the day that had minor cases of that until I hammered home the point that the various labs were all building on each other (i.e. you don't need to reinvent the wheel for lab 6, just use lab 5 and add on).

Good luck with both the flu and your clueless user...

[misfit4leaf.livejournal.com]

Yes, booze the flu away!

*edited to use a more appropriate icon.

[greatblondino.livejournal.com]

My dad is pretty good with computers. He can do crazy stuff in Word/Access/Excel that I can't, and is pretty nifty with music on Cubase. Yet *so* many times, I've tried to explain to him what the diffrence between Hotmail and Outlook is, and it just doesn't sink in...

(Curious quirk: To open Internet Explorer, instead of double-clicking the desktop icon, he'll right-click it and select Open. But only with IE, everything else gets the double-click >.<)

[celyste.livejournal.com]

sick rat? awhh... here's hoping hte both of you are well soon!!

I've still got techie agents that will right click and 'open'/'copy'/'paste'/etc. It hurts me.

[zendequervain.livejournal.com]

Ahh, I do love burning out a sickness with booze.

This is also an excuse to use my single booze-related icon.

[sputtertoo.livejournal.com]

Used by servers and techs round the world.
Cures what ales ya!
An excellent booze icon I must admit

[sputtertoo.livejournal.com]

Indeed, useful and comes in novelty bottles at times.

This is another great icon!

[misfit4leaf.livejournal.com]

Thanks!