techrecovery | Quick Survey For The Techs (Reply)

You are the IT department of a small college, someone very helpful calls you up to tell you that your MX records are screwed.

Do you:

a) Sound completely uninterested

b) Do nothing to fix it

c) Thank the caller very nicely, and then go and update your DNS records/shout at your secondary MX provider.

d) Both a) and b)

Is it just me that gets hacked off when people we should be able to have an adult conversation with (fellow techs) completely brush you off, and an organisation that should know better can't configure things. A user contacted me because an e-mail had bounced. 5 minutes checking with telnet ruled out any issues at our end and pointed it firmly at a primary MX having been down temporarily and secondary MXes that were either mis-configured or incorrect DNS entries. Their secondary MX refuses all mail for their domain and their third MX looks like it's a POP3 server - not an SMTP one.

Phoned up their IT department to get the brush off - and 3 days later it's still broken. Unfortunately for me this is someone our users e-mail a lot - so chances are we're going to get recurring tickets about it. At least I'll be able to close them quickly.