DIE DIE DIE

[liquidmercurial.livejournal.com]

IF YOU DO NOT SPEAK FUCKING ENGLISH, DO NOT TORTURE THE ENGLISH SPEAKING TECHNICIAN BY STAYING ON THE PHONE AND NOT FOLLOWING INSTRUCTIONS.
JUST FUCKING REQUEST THE SPANISH QUEUE...

YOU FUCKING IMBECILE!!!!

Comments

[infusco.livejournal.com]

the part that really frustrates me is the old world mentality that only the parents are supposed to deal with you, that kids are supposed to shut up and sit down.

I can't tell you how many times I've talked to a parent who had little or no grasp of the english language, and even less of a grasp on Windows navigation, while their ten year old, speaking flawless english and attempting valiantly to show said parent how to right click, gets batted away from the conversation.

You have a Spanish QUEUE???

[moosie.livejournal.com]

I am call support for 12 hotels, and on graveyard shift, the Internal Maintenance, the Slot Department, the Cage Cashiers, the Food and Beverage Dept., and Housekeeping Departments are frought with non-english speaking citizens.

I wish I had a spanish speaking queue.

~M~

oh how I love my company policy

[bitterboi.livejournal.com]

It's really nice to work for an American company(not that I'm proud of the country's policies)that has taken the stance of....We speak English, our website is only in English, every thing about us in English....we don't support tech support in anything but English. Yeah there are people here that speak other languages or may be able to decipher what you're saying....but we don't support that. If you can tell us in English what your problem is we will respond in English.

Although this policy does lead to some rather amusing support requests coming through babel fish that make even less sense.

My heart bleeds for all of you that do have to suffer people that refuse to believe you, personally, won't support them just because you don't understand them.

LoKi

Re: oh how I love my company policy

[liquidmercurial.livejournal.com]

I probably wouldn't be so upset if we did NOT have a Spanish queue. I may get frustrated on calls where I cannot understand the Asian or Indian person, but since we don't have a queue for that...I plug along and just deal. But when we HAVE a spanish queue and the cu refused to utilize that, that's when I get pissy.

Re: You have a Spanish QUEUE???

[liquidmercurial.livejournal.com]

/me nods and consoles you.

Re:

[liquidmercurial.livejournal.com]

I agree with you almost 100 percent. The reason I am wavering on my agreement is because of the call I just got off of where the kid was maybe 8 or 10 and spoke mostly spanish. Though, I am more afraid of what his mother would have been like on the phone (ala even LESS English!!)

[dmsalem00.livejournal.com]

What about the Indian speaking "technicians" who can't speak english. there should be a queue for them, regardless of the fact that they're TAKING calls.