Weird Call for the Week
May. 9th, 2008 12:38 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
asbrand.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryDidn't happen to me, but happened to my coworker who sits beside me (who also happens to be a friend of mine for the last 20+ years).
We work for a large telecommunications company (rhymes with socks), and our particular department is working in the Backbone NOC. We monitor / fix all the routers, switches, and circuits on our multi-state backbone network.
That said...a couple of days ago, my coworker/friend "R" received this phone call...from "Ralph"...who apparently is a telephone customer of ours.
*boggle*
Firstly, we're a huge company, with many diversified areas. Internet, telephone, transport, VOIP, cable tv, Video on Demand, etc... I've always wondered why so many customers think that everybody in a parent corporation knows the same info as everybody else. I don't know squat about cable TV or telephone service, and I'm quite sure those guys don't know jack about what we do here. This isn't "Billy-Bob's Car Shack" with 10 employees who all know each other and what they do.
Secondly...we have no idea how "Ralph" got the number to our support queue. We don't take calls from customers. We get calls from vendors, circuit providers, and service engineers in our various markets.
Very, very surreal...
-Az
We work for a large telecommunications company (rhymes with socks), and our particular department is working in the Backbone NOC. We monitor / fix all the routers, switches, and circuits on our multi-state backbone network.
That said...a couple of days ago, my coworker/friend "R" received this phone call...from "Ralph"...who apparently is a telephone customer of ours.
R: NOC Engineering, this is "R", how can I help you?
Customer: Is this phone bugged?
R: Um...I don't think so...who is calling?
Customer: This is Ralph.
R: ....um.... Is there something I can do for you?
Customer: Is my phone bugged?
R: <blank look> - Uh...I'm sorry, but I work on the internet side of the business. I don't know anything about your telephone service. You'll have to call your local telephone system support for help with that...
Customer: <grunts> ...huh...ok. <click>
*boggle*
Firstly, we're a huge company, with many diversified areas. Internet, telephone, transport, VOIP, cable tv, Video on Demand, etc... I've always wondered why so many customers think that everybody in a parent corporation knows the same info as everybody else. I don't know squat about cable TV or telephone service, and I'm quite sure those guys don't know jack about what we do here. This isn't "Billy-Bob's Car Shack" with 10 employees who all know each other and what they do.
Secondly...we have no idea how "Ralph" got the number to our support queue. We don't take calls from customers. We get calls from vendors, circuit providers, and service engineers in our various markets.
Very, very surreal...
-Az
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no subject
Date: 2008-05-09 05:03 am (UTC)*grin*
T
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Date: 2008-05-09 05:03 am (UTC):D
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Date: 2008-05-09 05:03 am (UTC)no subject
Date: 2008-05-09 06:10 am (UTC)no subject
Date: 2008-05-09 08:53 am (UTC)no subject
Date: 2008-05-09 02:18 pm (UTC)I should know, I'm one of
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Date: 2008-05-09 02:20 pm (UTC)no subject
Date: 2008-05-09 02:23 pm (UTC)does this qualify you as one of 'US'?
no subject
Date: 2008-05-09 03:23 pm (UTC)...