The Speculator
Feb. 14th, 2008 10:41 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
azleaneo.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI have a user "J", who isn't dumb, so he takes his little bit of knowledge and uses it to suggest *why* things are broken. If he was close to being right, I wouldn't be posting here.
I went on a week long training course last week. Before I left, I did a general clean up on a csr's computer (deleted temp files, checked for spyware, etc) I come back on Monday and said csr was having network issues (websites slow to load/not loading) I had just sat down and J comes over to me and tells me that what I did to csr's computer is causing issues... Rebooting fixed the issue, but I can not comprehend how he would think something I did more than a week ago that worked while I was gone would suddenly be broken by my clean up last week.
J was working on updating a page on our intranet, and for some reason the link text was about a centimeter to the left from where the link actually was. ( You would hover over the link text, nothing, hover over the white space and the link was there.) He ran over to my desk saying he has a virus and the intranet was broken. I go over and see what it was doing, and we navagate to a different page on the intranet, same issue. Huh. Close IE and open it again, issue fixed.
Today I had a csr who's phone was having terrible static. I come over and they told me they changed the headset, the base, the little box the headset goes into and still static. J suggests that maybe the csr kicked the panel at the bottom. This may have been a good suggestion, if the csr wasn't a little 5ft tall girl who's legs couldn't reach if they tried. I checked the panel anyway, changed out the phone line, went in the back checked the 66 block. Still static. Finally went back and switched the base back to the old one, switching the little cord the connects the handset box to the base. TADA. It was a stupid little cord that should have been switched out when they were switching stuff. GAH
I went on a week long training course last week. Before I left, I did a general clean up on a csr's computer (deleted temp files, checked for spyware, etc) I come back on Monday and said csr was having network issues (websites slow to load/not loading) I had just sat down and J comes over to me and tells me that what I did to csr's computer is causing issues... Rebooting fixed the issue, but I can not comprehend how he would think something I did more than a week ago that worked while I was gone would suddenly be broken by my clean up last week.
J was working on updating a page on our intranet, and for some reason the link text was about a centimeter to the left from where the link actually was. ( You would hover over the link text, nothing, hover over the white space and the link was there.) He ran over to my desk saying he has a virus and the intranet was broken. I go over and see what it was doing, and we navagate to a different page on the intranet, same issue. Huh. Close IE and open it again, issue fixed.
Today I had a csr who's phone was having terrible static. I come over and they told me they changed the headset, the base, the little box the headset goes into and still static. J suggests that maybe the csr kicked the panel at the bottom. This may have been a good suggestion, if the csr wasn't a little 5ft tall girl who's legs couldn't reach if they tried. I checked the panel anyway, changed out the phone line, went in the back checked the 66 block. Still static. Finally went back and switched the base back to the old one, switching the little cord the connects the handset box to the base. TADA. It was a stupid little cord that should have been switched out when they were switching stuff. GAH
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