Grin inducing.

[wignersfriend.livejournal.com]

Having done tech support for only the last few year and at a lot of different companies, I've realized that there are a lot of people who don't know the first thing about the technology they are using. These people can be very frustrating.

Every once in a while, you get one of these people who manages to go about asking for help in such a way that just endears them to you. It could be a polite preface to whatever their problem may be or just a token act that sets that person apart for you.

Currently, I'm working on an internal helpdesk for a company that makes most of your favorite frozen treats (and other things as well). I'm still in training to learn about all of the custom Unix and AS/400 based apps that we use. Most of the time, when a user is having a problem, they take a screen shot and send it in an e-mail. We attach the e-mail or the image to the ticket and pass it on to the appropriate support group.

Then one woman, bless her heart, recreated the entire screen, verbatim, with ASCII.