Augh, it burns!

[manuka.livejournal.com]

For the last few weeks, we've been attempting to resolve a couple of phone problems that have been driving us insane.

The first problem is that phone calls placed on hold at the front desk were randomly disappearing.

The second is that one of our staff kept getting calls meant for the front desk, but they weren't ringing.

We've spent the last couple of weeks watching call traces and going back and forth with the vendor.

After some e-mail exchanges with the user who was getting the calls, it all became clear.

Every time one of the buttons (labeled "PARK") on her phone lit up, she thought it was a call coming in for her and would answer it.

*headdesk*

At least the fix was easy... "STOP DOING THAT!"