techrecovery | ARGH FOAM KILL KILL KILL (Reply)

(x-posted)

So Billy Bob calls me because he's having trouble with his DSL connection. The only light that's on on his modem is the power light. I check to make sure everything's cool on our end, and tell him we have to call the telephone company (who supplies the DSL line), because the lack of lighting on his modem indicates a problem on their end. So I put him on hold and called TelCo. The wait in the queue was 50 minutes, so I got back on his line and told him I'd call him when I got ahold of someone.

An hour and 20 minutes later I get a rep on the phone. I call the customer back while TelCo Rep checks some stuff. I bring Billy Bob on the line and introduced the two. TelCo Rep asks Billy Bob a couple of questions and puts us on hold for a few mintues. TelCo Rep gets back on the line. Finally, after an HOUR AND A HALF, I get to find out what the hell is wrong with Billy Bob's line.

Billy Bob was deactivated due to lack of payment to TelCo. D'oh.