[identity profile] kizayaen.livejournal.com posting in [community profile] techrecovery
Yeah, we've all had this exact same anecdote a dozen times, but it's no less frustrating every time.

Luser: "I tried signing up on the website and the $URL said page not found"
Me: "Strange, I just tried typing it exactly like that and it came up just fine. Try it again just in case it was typo'd?"
Luser: "I did 7 times"
Me: "What about just $BASE_URL, does that come up okay?"
Luser: "let me try"
(several minutes of waiting)
Luser: "i tried that and it brought me to a whole list of differsnt ones to click but not the $SITE"
Me: "Sorry, I don't have any idea. If you've tried it seven times that makes a typo awfully unlikely, but nobody else has had a problem getting in, so I'm not sure what it could be."
Me, thinking: Quit typoing it, retard.
Luser: "ill try it again"
Luser: "maybe its the search engine im using"
Luser: "which one do u use aol,google what"

*headdesk*
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