techrecovery | (no subject) (Reply)

I made the mistake of being too friendly to customers. As a result, I got moved to taking escalations six weeks ago, on the grounds that the customers really seemed to like me. Needless to say, my callers have been infinitely more interesting.
We can call my most recent regular called Mr. Ram. Mr. Ram claims that we did a bench repair (which there is mysteriously no record of) for free for him months ago. Funny, he was way out of warranty, and there's no notes from a supervisor approving an out of warranty bench repair either. He claims we replaced the ram. He claims our service technicians managed to shove ram much too large for the slot into a ram slot, and as a result his computer "ran funny". He was not able to elaborate particularly well on the symptoms of "ran funny". He claims he took the notebook to the Geek Squad, where they showed him this horrible thing we'd suppossedly done. He also informed me that because it was running funny, he was afraid to use it, and he "couldn't give my daughter no schoolin'" on it for several months. He specifies that the ram had been bent, without breaking, in the ram slot. Of course, Mr. Ram is asking for compensation. In the form of a check.
Funny, I seem to remember seeing a very special person once attempt to shove the wrong type of ram into a slot. I also seem to remember it involving a substantial quantity of blood, and EMTs.
One of the first escalation calls I took at this company was from a man who was upset that our tech tier 1 members were too nice. Everyone knows that real computer geeks aren't friendly. They're snarky, mean, and condescending. He was sure if our representatives were nice, we obviously hadn't hired qualified people. Fortunately, I was able to find him a "real technician" who was willing to talk down to him.