(no subject)

[ianhess.livejournal.com]

C: I have problem A.
I: That requires solution B. Here is a list of instructions.
C: I still have problem A.
I: Did you have any problems with solution B?
C: No. I didn't do it.
C: I think I'd like to do solution C.
I: Sorry, that doesn't fix problem A. How about solution B?
C: Please send me instructions on solution C.
C: Btw, its urgent, I still have problem A.
I: ...

Comments

[azleaneo.livejournal.com]

Scratches out Solution B, rewrites Solution C on top. Here you go. (stab!)

If only that worked...

[ptstech.livejournal.com]

Welcome to Fail.

Population: C

[nykeyoung.livejournal.com]

If it wasn't "of questionable legality," I'd advocate infecting problem computer D with virus E.

[mediavore.livejournal.com]

That sounds precisely like my last job, when I had to help train the offshore employees.

[dagbrown.livejournal.com]

"If you know how to solve your problem, why are you even bothering to call me?"

[momentarygenius.livejournal.com]

That's what I'd say.

[the-s-guy.livejournal.com]

Meh. If it was in-house corporate, I'd just email their boss, lay out the issues and ask them to make a judgement call.

If it was cross-corporate, I'd get my own boss to set a policy for this - or contact the caller's boss for some hammering.

If it was dealing with members of the public, then I'd make it someone else's problem and keep a detailed history so that when the caller screws up their machine it couldn't be blamed on me.