techrecovery | But I can't reach ! (Reply)

****Cut for brevity, (this was a long and painful call)   Luser's Dell notebook screen is too dark *****

Me:       Hold down the FN key then press the UP arrow key several times, (gave up trying to use the term cursor keys a long time ago!)
Luser: FN key?
Me:       It's near the Bottom left of your keyboard
Luser: oh yer! and what other key?
Me:      The UP arrow key
Luser: I can't reach it.
Me:      You mean you can't reach the keyboard?
Luser: No, I can't reach both keys
Me:      Try using TWO hands

I mean just WTF ! ! ! ! ! ! ! !

Then he said: OH................But I'm holding the phone

**I knew it would be too hard to explain that maybe he could put me on speaker phone, (work phone they all have speakers) or rest the phone between his shoulder and head, so I suggested he just put the phone down for a moment. Then came a faint voice if you can hear me it's better now, thanks.