From zero to annoyed in 20 minutes
Dec. 16th, 2003 08:22 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
linguafranca.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery(X-posted to ts_sucks)
Customer: I can't get to my email.
Me: Are you using a mail program or are you using Webmail?
C: I'm using... Express, is that what it's called?
Me: Outlook Express?
C: Yeah.
Me: What happens when you open Outlook Express? Do you get an error message?
C: It says somethin' about a virus.
Me: Um... What about a virus?
C: I'm not sure, I'm not at home right now.
There's a message in our queue that asks you to be in front of your computer when you call. Why is that hard?
Customer: I can't get to my email.
Me: Are you using a mail program or are you using Webmail?
C: I'm using... Express, is that what it's called?
Me: Outlook Express?
C: Yeah.
Me: What happens when you open Outlook Express? Do you get an error message?
C: It says somethin' about a virus.
Me: Um... What about a virus?
C: I'm not sure, I'm not at home right now.
There's a message in our queue that asks you to be in front of your computer when you call. Why is that hard?
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