(no subject)

[onyxrising.livejournal.com]

One of my longer calls yesterday was with a woman who apparently thought that the software fairy comes while you sleep and burns free games on the CDRs of all good users.
That's right- she thought you could buy a pack of blank CDRs, insert them into the computer, and would suddenly be able to install any game or program your little heart desired off of them. I was unable to convince her otherwise, and I believe she is still mad at my company for her computer not working "correctly" when she attempts to install new software.
She also had some really creative views as to how reinstalling your OS works, but I think if I go into detail on those, my brain will cry again.

Comments

[brotherflounder]

I...whuh...buh!?

Just when you think you've seen it all...

[onyxrising.livejournal.com]

And if you're wondering?
If you order disks from microsoft or elsewhere to reinstall your OS, microsoft is able to magically tell what all of your personal data is, and includes this in in the disks so that you won't lose anything.
No, I couldn't convince her out of that one, either. She is planning on reinstalling her OS, too.

[brotherflounder]

Bleagh. I've seen that one before, actually. "Why isn't my data here!?!?!?!"

[onyxrising.livejournal.com]

Yeah. It seems to be pretty common. They don't seem to grasp, "just like when you pulled it out of the box and took it home."

ReInstall

[chendog.livejournal.com]

That should go real well.

[jakari.livejournal.com]

With any luck, she'll lose her address book with your number in it.

[pyrtolin.livejournal.com]

We mad the mistake of assuming basic technical competence on the part of our new workstudy last month when we assigned a number of basic rebuilds. Apparently we needed to explicitly tell her to use that "Format" option and not just re-install XP on them.

[vulpisfoxfire.livejournal.com]

Yeesh...then again, it's *partially* right, I suppose, if you install over the existing version, or do a repair-install as opposed to a clean install. But that has nothing with putting the info on the install disks. :-)

[dagbrown.livejournal.com]

Is her kid a big warez d00d? 'Cos that's how I'm betting she got the idea that the software fairy burns free games on the CDRs of all good users.

We once had a warez kiddy intern who wore out the communal CD burner because he kept pirating so much stuff. Unfortunately his supervisor was so incompetent that instead of being fired, he came out of it with a pretty decent evaluation.

[wignersfriend.livejournal.com]

Are your calls recorded? Curiosity compels me to beg you to post any existing recording of this call.

[floatingpencil.livejournal.com]

I used to work for a government department where one of the blokes in IT was so stupid that he sent around training screenshots taken from his work PC - including his Windows taskbar which had several minimised copies of IE with "WAREZ!" showing quite clearly. Not only using his work PC for warez, but providing the evidence? A special kind of stupid.

[gilmoure.livejournal.com]

Any sufficiently advanced technology is indistinguishable from magic.

-A. C. Clarke-

[sassyblu]

I would make her get the label for the pack of blank CDRs out of the trash, point out the word BLANK and ask her to explain what that means. But then, I'm mean like that.

[onyxrising.livejournal.com]

They are recorded, but you have to be a supervisor or in quality to get access. And I think my boss reads this forum, so posting the call itself would probably get me a bit of a meeting with him.

[wherdafux-d-cat.livejournal.com]

So talk him into posting the recording. ;)

[jimbojones.livejournal.com]

What, haven't you ever heard of a blank check? Same thing.

[onyxrising.livejournal.com]

Heh. We had a hard enough time getting him to post his interpretive dances to youtube. Yes, my boss has been known to do interpretive dances about the everyday annoyances of working tech support.

[wherdafux-d-cat.livejournal.com]

Linkage, please!!

[onyxrising.livejournal.com]

Our corporate trainer appears to have been slacking in his promised postings- the only one I can find is my boss dancing about our local public transportation system.

[onyxrising.livejournal.com]

If you actually want to see my boss doing *an* interpretive dance, if not the interpretive dances, here's my boss (http://video.google.com/videoplay?docid=354687330719548949&q=funky+bus&total=76&start=0&num=10&so=0&type=search&plindex=2) Sadly, only the trimet one is available. Given a bit of caffeine at an office party, though, this guy goes wild in ways that make the numa numa guy pale in comparison.

[wherdafux-d-cat.livejournal.com]

I am officially amused now. :)

[loosechanj.livejournal.com]

Any technology distinguishable from magic is insufficiently advanced.