grr

[serena-snape.livejournal.com]

I work tech support for Directv. because of the fires in ca, the signal is blocked by the smoke and high winds in that area. i had a woman today who refused to even attempt to troubleshoot, even though she wasn't near enough to the fires to have to worry about smoke. she was freaking out though, because she has friends and family down there.
now again. she was freaking out.
Last night i had a customer telling me she could see the flames outside her window. she didn't know "if they were two miles away or ten miles away" she tried troubleshooting and everything to get it resolved, but the smoke was too thick. she not only had herself to worry about, but her husband, two children, and third on the way. she was scared enough that since we couldn't get it fixed, she was planning on staying up, all night long, to watch out the window.

and lady today was whining? i really wished i couldve just told her "f*** you lady. other peoples problems are far worse. you wont even try troubleshooting. f*** you."