I love my Thursday afternoon shift.

[fuego.livejournal.com]

*Sigh* It's a fortunate thing, I only deal with this level of idiocy anymore from 4-8pm on Thursdays. How I do love "It's after hours go away unless you have a 24-hour contract, no sorry you do not have a 24-hour contract" support!

Fuego: "Thank you for calling *company* do you have an open ticket?"

Moron: "No."

Fuego: "Okay, do you have a serial number for the unit in question?"

Moron: "No."

Fuego: "Do you know what model it is?"

Moron: "No."

Fuego: "Are you anywhere near the unit?"

Moron: "No. I need cable pin-out schematics for some cable that attaches to this thing."

(Where said cable could literally be any one of um...fifty or sixty different cables, at least half of them are bizarre proprietary things.)

Comments

[fuego.livejournal.com]

video and teleconferencing equipment

[fuego.livejournal.com]

hehe...

*usually* pin-out requests come from people who know EVERYTHING about the unit, up to and including number of speks of dust on the casing at any given moment.

This one? He must be special.

[syberghost.livejournal.com]

Hazarding a guess, perhaps he was the "new guy" or intern and somebody who did know everything said "go get pinouts for this" because he couldn't get away with "bring me a length of shoreline, some prop wash, a can of bulkhead remover, and the boatswain's nuts". You can keep a guy out of your hair for HOURS looking for pinouts.

[fuego.livejournal.com]

while you're at it, could you grab a can of steam?

Eh, he *claimed* to be the guy that's been around there forever- I know, means nothing, or he could have been the janitor forever. I referred him to the integrator's manual which has pinouts for almost every single existing cable. Now sparky just needs to figure out what cable it is he needs pinouts for...

[metao.livejournal.com]

I need a box of welding sparks, too. Oh, and go and ask the chippy for a long wait, and after that go down to the shops and get some lunch. Ill have a sausage roll and a randy tart.