Bad case notes? Die in a fire.

[guinevere33.livejournal.com]

We've been having 2 months' worth of network issues with one of our printers, issues that a visit from a Xerox tech last week failed to fix. So I called them back to find out exactly what said tech did to the machine. The sum total of the case notes from his visit:

"Replaced electronic module."

Thanks, dude. Now I know *exactly* what you did :P

Comments

[the-s-guy.livejournal.com]

Send email to Xerox: "Great. Now please replace the CORRECT module this time."

[canray.livejournal.com]

Reminds me of all the tickets I saw in call centre work that said: "Customer called in. Did things. Customer hung up."

All from the same (Different) Call Centre.

[spiker-uk.livejournal.com]

We gave up on Xerox about 5 years ago for much the same reasons -- appalling support and engineering response, particularly for printers under heavy monkey/undergraduate lab usage.