I need a squishy user to kill.

[vampireborg.livejournal.com]

I don't know if I should laugh, sob, or find a gun. I had someone ask today if their password was stars. As in *********.

I THOUGHT THAT CALL WAS AN URBAN LEGEND PEOPLE USED TO SCARE AWAY PIMPLY-FACED YOUTHS FROM HELL DESKS. But no. Ok, wow. This was after trying to explain to someone how to copy and paste and the ESOL person who was especially SOL.

"I want you to type my.pcc.edu."
"BUT I KEEP GETTING DELL!"
"OK, I want you to type MY dot PCC dot EDU."
"I STILL GET DELL!!!!!!!"
"OK, in the place where the address is? I need you to type EM WHY DOT PEE SEE SEE DOT EEE DEE YOU, ok?"
"........... OH, I wasn't typing that!"

Comments

[meow-tuna.livejournal.com]

It takes alot to scare a PFY these days.

ANd no those calls are not urban legend.

[vampireborg.livejournal.com]

I've worked HellDesk for 5 YEARS and that's the first one I've gotten. :D

[coren.livejournal.com]

If you need squishy I recommend a priest, a destruction warlock will do in a pinch if they are appropriately silenced.

[vampireborg.livejournal.com]

Yeah, that'd be ideal. :D

[reddalek.livejournal.com]

I don't know if I should laugh, sob, or find a gun.

Why pick one when you can do all three! In what order you do them is completely up to you.

You did handle the second example rather well, I wouldn't have held my temper after the second "I STILL GET DELL!!!" in my current condition.
Example:
"I STILL GET DELL!!!"
"What fucking part of "type my.pcc.edu" don't you fucking understand?! ENGLISH, DO YOU UNDERSTAND ENGLISH?!"

[vampireborg.livejournal.com]

Oh, it was tempting.

The running gag at work is I have the best Jekel/Hyde impression EVER. "WHY ARE THESE FUCKERS CALLING?" *ring* "Help Desk, this is Amy. ♥"

[moopet.livejournal.com]

I used to use different-length strings of asterisks as my root passwords. Seemed like a fun idea at the time (a good decade ago)

[canray.livejournal.com]

"........... OH, I wasn't typing that!"

"Thought so. I am now noting in your account that we are no longer able to support you until you return to kinderguarden and learn how to follow instructions once more. Please do so at your earliest convience. Have a nice day and piss off, you're ruining my call time."

*Sigh* In a world that actually respected intelligence, rather than ability to catch a ball and run with it. :-(

[insaint.livejournal.com]

When I got my first PC, my dad and I thought that asterisks were the password. Took us a bit to figure it out. :)

Admittedly, that was a good 11 years ago. We're better now.

[sdanks.livejournal.com]

After years of tech support, I found that users will agree with you alot when they dont understand. So I started asking, what did you type? Then they HAVE to pay attention to what they are doing. Kind of the difference between a test and a lecture. I can follow a calculus lecture when someone leads me through it, but that doesnt mean I can do it.

I often catch people in lies when I ask them what they typed. They will ask me again what they should have typed and I will tell them and then ask them to read it back to me. This works wonders. Also, after spending 2 hours troubleshooing a problem one day, I said I coant beleve this ever worked. The response was , oh this never worked. So I started from scratch and it was up in 30 minutes.