today's first call...

[mellay.livejournal.com]

old man - "yea i dun take care of these things i just get on teh internet...i can't get on this thing is brand NEW why can't i get on...i don't even haff aol on here!"
me - "sir, it shows here in your order details that no modem was ordered for the system."
o.m. - "wha...what'ssat?"
me - "a modem?"
o.m. - "yuh"
me - "the modem is what allows you to be connected to the internet."
o.m. - "nobody never told me that i just wanna get on my aol now why didn't i get a modem just get me on the internet."
me - "ok sir, what i can do is connect you to our sales department so you can order a modem for your system."
o.m. - "now, will that get me on the aol?"
me - "... ... ... yes...if you go out to the post office, target, or any other store that carries the FREE AOL DISKS."
o.m. - "ok now if i can't get on my aol i'm callin dell back and i'm gonna give em YER NAME"
me - "ok sir, do what you feel is necessary. please hold, and i'll transfer you to our sales department."

yeah.
not only did my day start out like this...
he didn't know his service tag, express service code, customer number OR order number.
it was FUN trying to find his name.,

...and the ONLY reason i had to deal with him today was...dun dun dun...his son owns a marketing office, and bought him a computer...on the company's dell account.

oh....head splodie.

Comments

[methedras.livejournal.com]

Haha.

I just wanna get on my aol.



I work for an ISP called OzEmail in Australia.

The great part about this, is all these fucking outback morons call up with their aussie yob drawl and are like...

"I can't get me Ozmail mate... me ozmail aint working."

"Can you connect, and browse?"

"Aww yeah yeah yeah I just can't get me ozmail..."

[saintrigger.livejournal.com]

dells ship with the service tag number right on them, don't they? Both front and back?

[coyoteden.livejournal.com]

usually just on the back end... but your point is? Lusers like that can't tell their "back end" from a hole in the ground, find it with both hands and a miner's lamp, or get their own heads out of it.

[mellay.livejournal.com]

almost every current dell model has the service tag on the right side and back of the system.

[mellay.livejournal.com]

hahaha

[mellay.livejournal.com]

not only that, but even if you tell them "look on the right side of the system/box/modem (or whatever they insist it is), and next to/underneath the BIG WHITE STICKER WITH THE BARCODE there should be a little black plate that says service tag, #######, and express service code #############. if not, look on the back and there should be one there," they still can't find it half the time, and then yell at you like you're the one who hid their service tag or something. man do i love it when i talk to the IT guys. it makes my day so easy, because they already troubleshoot before they call, so all i have to do is make sure i record all the steps and what happened, then do what is necessary (which is usually send out a part). and i almost NEVER have to send out a tech for them, they always request POS.