Apparently the trough has a phone.

[twfarlan.livejournal.com]

After the third fat bastard of the day customer called for support while eating, I mentioned my annoyance with it to my sysadmin, aka my boss.

His advice? "Put them on hold. Check back with them after five minutes. Repeat. When they ask you why you keep putting them on hold, let them know it's hard for you to understand them while they are eating and you're waiting for them to finish."

Have I mentioned how much I love my work? (grin)

Comments

[ohmyhead.livejournal.com]

For some reason, people eating on the phone has never bothered me. Weird.

Awesome icon, btw. :D

[twfarlan.livejournal.com]

Having some lazy moron too dull-witted to read a support FAQ chewing his cud in my ear just reinforces my use of the word "sheeple."

Thanks for the icon love; all credit to the artist, Michael Lalonde, of his webcomic, Orneryboy (http://www.orneryboy.com/).

[major-error.livejournal.com]

I wish I could put people on hold when the come bother me in the break-room when I'm eating...

[jecook]

That, and people who proceed to yell into the phone, are the ones that annoy me the most.

[lovemonster.livejournal.com]

oh that's fantastic! thanks for that piece of advice!

[wherdafux-d-cat.livejournal.com]

Worse 'over the phone' noise I ever had was a nurse who put the phone down for several minutes to go down the hall, find the person who actually had the problem, tell her I was on the phone, then wander back -- she put the handset down on the cover of a band printer that was in the middle of a statement run. Made mi hed hert bad.

[ateji.livejournal.com]

Oooh. I must see if I can get away with that one. *evil laughter*

[floatingpencil.livejournal.com]

That always makes me laugh. I want to tell them - you do know I have volume control on this thing, right? And that I've turned you down to a tiny tinny squeak?

[floatingpencil.livejournal.com]

Some people where I work will swear that customers have actually called them while using the toilet. Fortunately I've never had that one.

What makes it worse is that we support businesses. These people are calling up and saying "Hello, I'm Mr. Angry, the MD of No Company You've Ever Heard Of - hang on a second-" *tinkle - plop! - flush* " - and I'm disgusted at the service I'm receiving..."