Grrrr ..

[lihan161051.livejournal.com]

I don't care how much you spent on the computer, nor do I particularly care that half a dozen clueless people you talked to before you got to me told you to buy $large_monetary_amount worth of software to do the one thing you're trying to do that the products I support don't do. Nobody at my employer is trained to help you with the one third party app you bought to do this job that actually shows some promise of getting it done, and getting pissed off at me and ranting about "f***ing bulls***" and screaming at me that the computer you bought "doesn't work" (which it does) isn't going to change the fact that WE DID NOT MAKE THAT PRODUCT AND YOU NEED TO CALL THE PEOPLE WHO DID, because THEY ARE THE ONLY ONES WHO HAVE A CLUE HOW TO FIX IT ..

Comments

[the-s-guy.livejournal.com]

I've found that selective intelligence can help in these situations. Switching from Source Of All Knowledge to Dumb/Passive As A Rock is a great way to make callers realise that they're not going to get anywhere trying to make it your problem.

This does involve switching off the I-can-help reflexes, though, which can take a little practice.