I'm almost ashamed to be posting this...
Aug. 17th, 2007 01:54 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
mashiroikaze.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery...however, occasionally decent techs make boneheaded mistakes, so I'll share it.
Sunday night I was getting to bed late and set my alarm incorrectly. I woke up Monday morning for work, dragged my ass into the office thinking I was 15 minutes late and sat for 30 minutes wondering where in the hell my employee was. At quarter of the hour, I'm called out to help a customer in our theater who is having problems with getting wireless to work for her presentation which starts shortly.
I get down to the theater, look at her computer and see that wireless is properly configured and everything should be fine. I check the wireless switch on the side of the laptop, see that it is set properly to the closed circuit sign, then decide that due to time constraints I'm just going to hook her up with an ethernet cable. I tell her I'll do a more thorough workup on the computer after her presentation, since I don't want to delay her. She thanks me and continues prep.
Did you see the two mistakes there?
The first mistake is that I set my alarm for 7:15 instead of 8:15 (it's nice living 10 minutes from work). As a result, I was in the office at 8:12, instead of the 9:12 I thought it was. I only discovered this when my employee came in and I razzed him about being so late without even a call.
The second mistake is even worse. I looked at her wireless switch and saw a line and a circle. In my (sleep deprived) mind, this still equals open and closed circuit - like on the wiring diagrams I read when I was in elementary school (yeah, I was a geek back then even). When I realized my mistake later in the day, the customer took it fairly well given the monumental flub.
Then again, in my defense it was a stoke of dumb luck that I was in the office when she came to get help...
Sunday night I was getting to bed late and set my alarm incorrectly. I woke up Monday morning for work, dragged my ass into the office thinking I was 15 minutes late and sat for 30 minutes wondering where in the hell my employee was. At quarter of the hour, I'm called out to help a customer in our theater who is having problems with getting wireless to work for her presentation which starts shortly.
I get down to the theater, look at her computer and see that wireless is properly configured and everything should be fine. I check the wireless switch on the side of the laptop, see that it is set properly to the closed circuit sign, then decide that due to time constraints I'm just going to hook her up with an ethernet cable. I tell her I'll do a more thorough workup on the computer after her presentation, since I don't want to delay her. She thanks me and continues prep.
Did you see the two mistakes there?
The first mistake is that I set my alarm for 7:15 instead of 8:15 (it's nice living 10 minutes from work). As a result, I was in the office at 8:12, instead of the 9:12 I thought it was. I only discovered this when my employee came in and I razzed him about being so late without even a call.
The second mistake is even worse. I looked at her wireless switch and saw a line and a circle. In my (sleep deprived) mind, this still equals open and closed circuit - like on the wiring diagrams I read when I was in elementary school (yeah, I was a geek back then even). When I realized my mistake later in the day, the customer took it fairly well given the monumental flub.
Then again, in my defense it was a stoke of dumb luck that I was in the office when she came to get help...
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