Sheer Genius!

[blackrat.livejournal.com]

I work as a "IT Support Officer" (It's what my security ID says, so who am I to argue?), and at the site I work at, we recently put up a web page informing users of the forthcomming re-design of the corporate intranet site, with nice little easy for users to understand messages like click here se the forthcomming site, click here to email suggestions, the date of the changeover, yadda yadda. It pops up at login, and fills the entire screen with internet explorer goodness (yes, that is debatable, I know)

Good, great, we are merrily keeping our users informed via a the standard issue browser for the site! Yay!

Soon after, on the IT Helpdesk...

*Ring Ring*

"Hello, IT Helpdesk!"

"Hello, this is *generic person* from *generic dept*... I have this strange thing pop up that never poped up before."
"What does it say?" (Thinking it may be an error message)
"Notification of forthcomming redesign of corporate intranet site..."
"Thats just a message from us informing all users about the forthcomming redesign of corporate intranet site."
"Oh. Why do I have it?"
"Because you're a user of the network." (ID-10T error's have been detected...)
"How do I get rid of it? I cant see the program launcher."
"...." (For the love of!...)
"..errm.. click the X in the upper right corner."
"What does that look like?"
*Explains, very slowly*
"Oh, so it's just like internet explorer then!"
"It actualy is."
"Don't be daft! Internet Explorer shows the intranet page when it loads!"


The really sad and depressing thing is that we got around 20 more calls like this... eventualy we ammended the page with a quick how to guide on how to close it, using a small snapshot of the upper corner to show the hard of thinking what to look for.

Even then, people still rang up.

Comments

I feel your pain.

[moosie.livejournal.com]

I am an IT Solution Center Analyst (my namebadge says so). I work as first line IT for a hotel/casino chain. What this means is that I answer questions for people ranging from Jim and Jose in IT to June and Consuela in Housekeeping. I would say that 1/3 have never seen a computer before this job, and of that 1/2 are non-english speaking citizens.

Changing a password is a 20 minute process in itself. Lets not even mention the hard stuff lol.

Again.. I feel your pain.

~M~