*headdesk*

[kyidyl.livejournal.com]

To My Dumbass "procedural gods"-

Please, I beg you, next time some woman statuses a ticket THREE goddamned times in like 16 hours because she's going out of town and she can't boot it in normal, safemode, or last known good...SEND THE STUPID TICKET TO LOCAL. Or IM us. Or SOMETHING. Use that tiny bit of grey matter in your head that some might call a brain. Don't just tell her to frak off because t2 hasn't called her yet (We have 478 tickets in the queue. You figure out the turnaround time). DO NOT make her take 3 trips (One to drop it off, one to pick it up after being told local won't be sent a ticket while the laptop is in their possession, and another to drop it back off again when they get the ticket) to the local guy's office. It might just be in her building, but that's RUDE. And, oh, if you could make some sort of attempt to actually learn about the half of the business that you are, currently, ignoring, that'd be greeeeeeeat.

Thanks,

~The lone, stressed, night t2 person.