Bent Dongle. Hurr hurr.
Jun. 6th, 2007 08:37 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryI don't normally have many work related stories because people in my company are relatively computer literate. Sometimes, however...
I'm the IT manager at an engineering firm. One of the transportation guys is designing a bridge, so we got a trial version of some expensive bridge modeling software... that came with a USB dongle. I hate dongles. Firey hate. But hey, what can you do? This particular user likes feeling independent, so I handed him the dongle and the installer files and told him to call me if he had any trouble. Bad me. Not making that mistake again.
The trial period ends this week. I sent him an e-mail asking whether he wanted to purchase the full version of the software. He replied yes, and also typed this:
"When we purchase [the software] could we ask for another USB lock. The one I have is all bent up from me bumping it. thanks"
Dude has two USB ports in the front of his machine, which sits on the floor under his desk (small desk, dual monitors for CADD) and SIX in the back. Apparently it never occurred to him to plug the stupid thing in behind the box? I'd be less cranky if the dongle wasn't specifically keyed to our company and that copy of the software, and replacements weren't hella expensive. I guess I can't blame him for underestimating the importance of the dongle, but dang.
On the other hand, I am getting a lot of humor mileage out of bent dongle comments. Hee. Dongle.
I'm the IT manager at an engineering firm. One of the transportation guys is designing a bridge, so we got a trial version of some expensive bridge modeling software... that came with a USB dongle. I hate dongles. Firey hate. But hey, what can you do? This particular user likes feeling independent, so I handed him the dongle and the installer files and told him to call me if he had any trouble. Bad me. Not making that mistake again.
The trial period ends this week. I sent him an e-mail asking whether he wanted to purchase the full version of the software. He replied yes, and also typed this:
"When we purchase [the software] could we ask for another USB lock. The one I have is all bent up from me bumping it. thanks"
Dude has two USB ports in the front of his machine, which sits on the floor under his desk (small desk, dual monitors for CADD) and SIX in the back. Apparently it never occurred to him to plug the stupid thing in behind the box? I'd be less cranky if the dongle wasn't specifically keyed to our company and that copy of the software, and replacements weren't hella expensive. I guess I can't blame him for underestimating the importance of the dongle, but dang.
On the other hand, I am getting a lot of humor mileage out of bent dongle comments. Hee. Dongle.
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