(no subject)
Jun. 5th, 2007 07:11 pmI've worked helpdesk nearly four years now. I never quite believed I'd get this call, though.
I managed to talk her through powering the computer off. As it'd crashed, this involved holding down the power button until it shut off. It took about 5 minutes, but we got there, and judging from the fact that it no longer responded to ping, it was actually powered off.
Then we got to turning it back on again. Believe it or not, she swore blind she couldn't find the power button...
After 10 minutes of "it's the one you just turned the damn thing OFF WITH" I punted the call to on-site support. Thank gods for on-site support.
I managed to talk her through powering the computer off. As it'd crashed, this involved holding down the power button until it shut off. It took about 5 minutes, but we got there, and judging from the fact that it no longer responded to ping, it was actually powered off.
Then we got to turning it back on again. Believe it or not, she swore blind she couldn't find the power button...
After 10 minutes of "it's the one you just turned the damn thing OFF WITH" I punted the call to on-site support. Thank gods for on-site support.
no subject
Date: 2007-06-05 05:56 pm (UTC)no subject
Date: 2007-06-06 02:48 am (UTC)I wanna kick you in the nuts.