Date: 2007-05-11 04:37 pm (UTC)
From: [identity profile] abstrak-tokatl.livejournal.com
i've done this.

Date: 2007-05-11 07:59 pm (UTC)
From: [identity profile] canray.livejournal.com
This is a story I have to hear!

Date: 2007-05-11 09:03 pm (UTC)
From: [identity profile] abstrak-tokatl.livejournal.com
uhm... not much to say. just add that i had them set the computer to defrag, turn off the monitor and go watch some tv for two days.

Date: 2007-05-11 09:05 pm (UTC)
From: [identity profile] abstrak-tokatl.livejournal.com
oh and all you have to do is explain that it "might be a power surge problem, so you might need to disconnect a few appliances to be sure."

Date: 2007-05-12 01:47 am (UTC)
From: [identity profile] abstrak-tokatl.livejournal.com
actually, i logged it something along these lines.

Customer was having connection issues due to electrical problems within his home. Customer has been advised to check with an state certified electrician and to call back if there are any further issues.

a simular call envolved lightning and a cable modem.

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