no, the cart goes AFTER the horse

[ebtb.livejournal.com]

Luser: Yeah, I'm trying to register this software I just purchased and I'm having problems with the instructions.
Me: Ok, which of our programs did you purchase?
Luser: Um... it's uh... your... uh... your firewall.  It says here to right click on the blue shield icon in the system tray, but there is no blue shield - so how am I supposed to right click on it?
Me:  Have you installed the firewall, sir?
Luser: Not yet, I just purchased it 10 minutes ago!
Me:  Well, in order to register it, you have to install it first.
Luser: Well, I guess you need to have better instructions, then!
Me: I completely agree. I'll forward your request to customer service to be more specific in our registration instructions. Have a nice day.

Comments

[yndy.livejournal.com]

What? Absurd!!
The computer should clearly psychically divine that it is going to have the program installed at some point in the future and should manifest an icon so that Lusers can click on it prior to the program ever residing on the computer!

:P

[genjutsu-01.livejournal.com]

Yes completely our fault, i mean of course when the customer opened the pack and saw the CD that would have said "installation CD" on it, its our own fault for not realising that this lusers whole 3 brain cells would not have been able to process such a difficult task

we should invest in a pop up instruction book with pretty pictures, and free crayons so you can colour in as you read

and we share the same air as these people *shakes head*