[identity profile] wignersfriend.livejournal.com posting in [community profile] techrecovery
Okay, a little background.

I work for a start-up company. We just celebrated our coming of PCI compliance. The Infrastructure guy before me and my boss (who'd been on the job 2 months longer than I) sucked. Apparently all sorts of dumb e-mail addresses that never got used were created, such as support@mycompany.com.

Fast forward, we get informed today by our hosting company that one of our e-mail accounts had a weakass password and someone has hijacked our mail server into the mailing bitch for a phishing scam.

As part of the recovery, it's been decided that I will audit all of our mail accounts and change any weak passwords to a much stronger password. Then I'll check the contents of those accounts. While checking the support account I found a particular e-mail that made me lol.


YOU MAY GO TO THE DICKENS.
I SHOULD HAVE NO TROULBE LOGGING IN. YOUR SYSTEM GETS STUPIDER & STUPIDER.
THE # 5 BUTTION DOESNT WOORK TO CALL THE OPERATOR.
YOUR CUSTOMER SERVICE HAS BECOME AJOKE.
YOU REACH ME IF YOU WANT TO KEEP A CUSTOMER YOU SON OF A GUNS, CREAPS. WHY WONT MY SSN WORK.
IM NOT WEASTING TIME ON \ THIS CRAP.

I hear THE DICKENS is nice this time of year, actually.

Further, I found this just as funny, our C*O people have been e-mailing this address with problems for the last year or so.

Date: 2007-03-22 02:26 am (UTC)
From: [identity profile] mouser.livejournal.com
I took over the phone switch at our company with a similar problem.

We finally decided to print off a list, take it to HR and check the list. We left a few specialty lines (jobs listing, etc.) where we knew what was what. The remainder we suspended.

No complaints yet.

My advice is to list them ALL, and if there's ANY that no one claims then disable it. It's headache, but what part of this job isn't?

Date: 2007-03-22 02:46 am (UTC)
From: [identity profile] guinevere33.livejournal.com
GO TO THE DICKENS.
DO NOT PASS GO.
DO NOT COLLECT \ $200.

Date: 2007-03-22 01:22 pm (UTC)
From: [identity profile] redqueenmeg.livejournal.com
That person sure is fond of the "EA" combo. They'd probably be one of those people I hate who sticks it in my name, too.

Date: 2007-03-22 02:13 pm (UTC)
From: [identity profile] wherdafux-d-cat.livejournal.com
'All hail Read Queaean Meag!' just doesn't do it for you, eh? ;)

Date: 2007-03-22 02:19 pm (UTC)
From: [identity profile] redqueenmeg.livejournal.com
Not so much, no, though "quean (http://dictionary.reference.com/browse/quean)" is certainly an interesting word and one I enjoy using in Scrabble. Most people here in the South spell my name "Meagan" and pronounce it "MAY-gin" instead of "Megan." It just makes me twitch. :)

Date: 2007-03-22 02:40 pm (UTC)
From: [identity profile] wherdafux-d-cat.livejournal.com
Gotta love the South (not). My first and last names are five letters each, easy to spell -- and nearly every native Southerner who spells my name adds an extra letter to one if not both names.

NSTS, I once took a call from a new-to-me customer and logged the work order as being placed by Kay Runn. It turns out her name was Karen but she sure as heck pronounced it as two separate words!

And yes, quean is an excellent word, both in Scrabble and the Big Blue Room. :)

Date: 2007-03-22 02:47 pm (UTC)
From: [identity profile] redqueenmeg.livejournal.com
:D I know what you mean about the easy to spell stuff--obviously there are plenty of ways to spell Megan, but my last name (at least my maiden one) is a color. One of the colors that comes in the box of *eight* Crayola crayons. Pretty easy--but every time I call anywhere at all, the person on the end of the line makes me spell it, and I know that that means they weren't listening in the first place. heh.

Date: 2007-03-22 04:45 pm (UTC)
jecook: (Default)
From: [personal profile] jecook
+ INFINITY... AND BEYOND!!!

I was the volunteer admin last year for a convention. Managing that email setup was... interesting, namely because the powers that be *wanted* the catch all to remain active.

That lasted for all of a week, iirc, because the redirect I sent to her account account pretty much buried her with spam. >:)

Date: 2007-03-22 07:26 pm (UTC)
From: [identity profile] anamacha.livejournal.com
yours too? kinda sucks don't it?

blarg!

Date: 2007-04-29 08:49 am (UTC)
From: [identity profile] spooforbrains.livejournal.com
Don't be so sure. My first name is the same as that of a land-based mammal, closely related to the common canine, well known for a propensity to howl at the moon. It's four letters long. It's really VERY straighforward.

And yet, every phone call that requires me to give my name involves me going

"Wolf. W O L F. As in howls at moon. Hah, yes. Yes, like the Gladiator"

And STILL I keep getting stuff addressed to Wolfe, Woolf, Wolfe and god-knows how many more bizarre spellings of same.
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