CHOOSE YOUR OWN ADVENTURE

[mouser.livejournal.com]

[Poll #948255]

Comments

[mouser.livejournal.com]

Now, guess how many people at my company interrupted me to tell me I chose poorly? Even though the printer had been offline for two WEEKS before they told me?

[photosinensis.livejournal.com]

Honestly, the latter seems more important, unless the former is a printer involved in a sensitive and/or classified area. For example, if it's spitting out CIA secrets to a non-classified printer, I'd probably be a bit worried. That said, said malfunctioning printer should have been unplugged, possibly by the person who noticed that particular problem. It's a band-aid, but it allows the IT department to get to work on the phone problem.

[mouser.livejournal.com]

Dude, I'm the I.T. manager at a HOTEL. It's KITCHEN printer!

[photosinensis.livejournal.com]

Oh. In that case, get to the phone lines. I'm sure that's pissing off customers and interfering with the desk's ability to take reservations.

That said, I'd have a completely different IT guy for the phone system, just in case anything ever went wrong.

[reynardo.livejournal.com]

Trick question.

a) Who is yelling the loudest and

b) who is more closely related or in the pockets of the manager?

[irishmasms.livejournal.com]

c) who is sleeping with the manager

[caerleon.livejournal.com]

Me!

[blossomingfire.livejournal.com]

c) Check out the vending machines in the canteen. The vendor came in and stocked the snack machine up today.

[valkyrwench.livejournal.com]

I was so tempted to answer the poll with the priority the (l)users would have chosen, but I behaved.

[ximinez]

None of the above. You can damn well fix the VP's coffee cup holder first. ;)

[the-s-guy.livejournal.com]

If you have a boss, explain the issue to them and then refer everyone to Da Boss.

If you don't have a boss, tell them that their request has been received and prioritized according to policy laid down by the IT Executive (i.e. you), and will be attended to in due course.

[jecook]

I was dealing with the company's failed web/proxy server one fine morning, and I got a frantic call from someone wondering when I would get the thing fixed. My response of "when I get it done" was not appreciated.

I think I'm glad that I'm not at that company anymore.

[torkell]

Obviously the first one, because it's being spammed into the queue at a rate of one maximum-priority ticket every 3 seconds. And resolving 50 tickets in 5 minutes looks a lot better than one ticket in an hour.

No, I haven't been there myself (thankfully).

[ravenshrinkery.livejournal.com]

Just keep a spare box of them on hand in the supply closet next to the executive offices. They seem to have a higher rate of failure there than anywhere else in the company.

[lihan161051.livejournal.com]

Probably would be appreciated better than my response of "currently being worked on, and every minute I spend listening to you whine about it is an additional minute it stays down because this is *not* something where you want me multitasking, trust me.."

Having a boss who knows to run interference for you when you're in brain overload .. priceless.

[lihan161051.livejournal.com]

Why is it when the users set their own ticket priorities, they always get it wrong? :D

(and I've worked for people who seemed to believe everything they wanted was "maximum priority" and they'd pick "super-maximum priority" for all of them if it was offered as a choice .. building on fire? nah, I've got 50 tickets ahead of that for the inkjet printer in XX's office not working, plugging the fscking USB cable back in will close out about 30 of them ..)

[ximinez]

*bow* Thank you. Thank you.

[cyrus7.livejournal.com]

"Why is it when the users set their own ticket priorities, they always get it wrong?"
I have the priority column hidden from view on my ticket system exactly for that reason.