Priceless...

[phaedra-13.livejournal.com]

Service ticket description field: "Summary Billing Report Won't Work"
Service ticket detail: "Please open a ticket. Thank you."


The response I'd LIKE to send: "Ticket opened. You're welcome." And then close the ticket. :D

Comments

[kastinkerbell.livejournal.com]

I think similar thoughts when I get e-mails to our support address that are something like:
"I forgot my password."
"My e-mail doesn't work." (yes, they send us e-mails when they have an e-mail problem)
or "I don't know how to ."

I always want to respond with:
Thanks for letting us know!

[the-s-guy.livejournal.com]

I've returned emails like that with "We are not your typing pool."

Currently I've been asked to rewrite policy at work to beat that into the heads of all the L3 teams who have this attitude.

Ass-kicking delivered by air-drop in 3, 2, 1...