(no subject)

[sirxaph.livejournal.com]

you are using a router to connect to the internet.
telling your isp that your PC is coming up with "cannot find server" error is totally unhelpful.
We do not support your router. 
You bought it from PC world, and it's a belkin.. so ask PC world or belkin for help with it.
if you don't know what error your router itself reports or even if your router and computer are connected to each other then there isn't anything i can do.

I'm not even meant to be tech support.

Comments

[zzyzx.livejournal.com]

I wasn't even supposed to be here today.

[kizayaen.livejournal.com]

Freakish. I think I know where that picture was taken for your LJ icon.

SoCal, probably Interstate 15, general vicinity of Bakersfield but out in the damn middle of nowhere in the desert? Been awhile since I've been out that way...

[ghostdandp.livejournal.com]

This is a pet peave of mine for cable and dsl providers.

As soon as they hear "I have a router" they reject the customer and tell them to call someone else.

90% of the time I get there, plug the computer directly into the modem, and they still don't have a connection.

So now instead of the customer talking to Verizon/Comcast/Whatever for free, they now have to pay me to call them.

[psychotwinkie.livejournal.com]

*de-lurks for a moment* Holy crap on a stick! I know you! You are FullMoonFever (AKA Lotus_Kitty's) fiancee! :D

:P Its a small world!

[ghostdandp.livejournal.com]

I'm salaried. Doesn't matter how long I'm at the call, I make the same amount of money. Tac on that I'm not dealing with a customer who is upset (granted not at me) and it makes for a unpleasent time.

[anamacha.livejournal.com]

money is overrated anyway.

[turningallblue.livejournal.com]

The DSL I work for has a huge list of routers they support. We can't really refer them to vendor because....uh...we sent it to them. I spend at least 3/4 of my day dicking around with modems that someone decided to try to "fix" by hitting the reset button. It's only if they bought it through someone other than us that we send them out.

[vortex.livejournal.com]

You are such a Geek...

[vortex.livejournal.com]

Speak for yourself!

Money gets me a lot of neat stuff...

[guinevere33.livejournal.com]

I know it too! Except I think Zzyzx is on the Nevada side of the I-15 pass into California.

[kizayaen.livejournal.com]

That's entirely possible. Like I said, it's been years since I've been out that way...

[reynardo.livejournal.com]

WE ask that you power cycle modem, then router, and if that doesn't work try one computer directly into the modem.

The number of times the customer screams "Your connection isn't working" when it's their router isn't talking to us...

[sirxaph.livejournal.com]

Well our tech support isn't free (UK ISP), and neither is Belkin's, etc. I on the other hand am NOT tech support (though frequently I get shoehorned into that role) and calling us customer service people is cheap.

So I try to be nice and make sure I'm at least telling them to ring the right tech support line.. it'd just be nice if sometimes they'd make just a little bit of an effort.

"What are the lights on the front of the router doing?"
"Lights? Router?"

[canray.livejournal.com]

By the book, you're supposed to demand the customer do that before you drop the call.

By the book, you shouldn't have to explain to people how to unplug and plug in a "Fat Phone Cord".

Most Tech Agents throw the book out after the third concussion from the Head-Desk Manouver.

[vulpisfoxfire.livejournal.com]

Kind of odd really...the times I've had to deal with the broadband provider here (currently I'm *not* using a router, but the place I was living at before, the landlord had sprung for routers and such to let all the tenants have broadband access--fortunately, the few times I needed it, I had complete access to the closet the gear was mounted in. :-) ), the response I got *wasn't* 'You have a router? Not our problem. *click*', it was 'We don't support routers/networked connections--if you can connect your computer straight to the modem, though, we'll see what we can do.' (granted, this has changed a bit, as the company now offers a home-network package as well). OTOH...if you're not 'supposed' to be doing tech support for the ISP you work at, why didn't you transfer them to tech support (who would have possibly done the above) instead?
Granted--we're only hearing one part of the story here (for all we know, sirxaph asked them to do the above and they refused, in which case I could quite agree with dropping their call, since you'd then have no way to know if it was an actual ISP problem or *just* a networking problem), but this sounds like poor handling of a customer. :-/

[zzyzx.livejournal.com]

Lies. Vicious lies.

[zzyzx.livejournal.com]

Yes.

[zzyzx.livejournal.com]

No.

[psychotwinkie.livejournal.com]

XD Then why is she in your user icon XD

[zzyzx.livejournal.com]

Where? I don't see anyone!

[psychotwinkie.livejournal.com]

*snorts*
Tell her ChibiSkittles says hello :P

[zzyzx.livejournal.com]

Oh fine.

[psychotwinkie.livejournal.com]

LMAO! Lemme guess, i had to reveal where i knew you two from :XD

*waves* I am ChibiSkittles from the MLP Arena! Love how Jenn got you to pose with the MB's :P They look good on you :)

[zzyzx.livejournal.com]

No, sarcasm just doesn't carry well on the Internet.

Jenn "get (me) to." If you say so. There was also this (http://www.blueeyes.jp/gal/thumbnails.php?album=37)...

[psychotwinkie.livejournal.com]

:) I got the sarcasm, i just chose to ignore it ;)

And I've told jenn this before... i love how she abuses ponies with out actually harming them. Seriously some people take collecting waaaay too seriously. *rolls eyes*

As much as i squeel over my sister threatening this, i cant wait for summer up here, for we are going camping and burning a pony *shifty eyes*

[zzyzx.livejournal.com]

The pony massacre was my idea. And the ponies on me at least started with me putting one on my head. I'm not sure what happened after that.

[psychotwinkie.livejournal.com]

well still, good idea ^^

(so sayth the girl who has 300 or so of these plastic critters)