Crap list.
Jan. 15th, 2007 02:03 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
azzy23.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryThis user is now officially on my crap list. Here's why (so far):
1) Hi! I have 2 questions, both are generic and so vague that I can't even really describe it. Example: Update failed. No other details available, please fix this immediately.
2) No, you can't remotely connect to my machine, because I clearly have the cure for effing cancer on my system, even though I only have 2 licenses of your product, which thereby classifies me as a small, personal business user (like... 1 step up from home computer).
3) Conversations like this:
me: Go to website a for that patch.
user: it says page cannot be displayed.
m: dump your cache and try it again.
u: Okay, I'm there. I just entered my license#.
m: did you go to website b, or website a (like I asked you to)?
u: Website a, just like you asked.
m: Click on this link.
u: I don't have that link, I have this other one.
*long silence*
m: You're on website b. Please go to website a.
u: I can't get logged into website a, says I need to reset my password, but it won't take anything I enter.
m: It requires a strong password.
u: I KNOW that. I entered the same thing I had before!
m: That would be a violation of the password policy.
u: Well that makes no sense at all!! Your page has problems. I want to know why it won't take the same password again!!
*mental growl*
4) Your expectation that I have every single filename, every single tab and button location, every single minute detail of the product MEMORIZED, when you're incapable of accessing a simple website.
You, sir, bear my curse. I curse you.
[EDIT] Oh, and I finally get you to the page, and there are 40 pages of patches listed, and you expect me to know the page the specific one you need is on... which is HIGH-larity, considering this builds off a list of what products YOU purchased, so it's different for every user. Sheesh!
1) Hi! I have 2 questions, both are generic and so vague that I can't even really describe it. Example: Update failed. No other details available, please fix this immediately.
2) No, you can't remotely connect to my machine, because I clearly have the cure for effing cancer on my system, even though I only have 2 licenses of your product, which thereby classifies me as a small, personal business user (like... 1 step up from home computer).
3) Conversations like this:
me: Go to website a for that patch.
user: it says page cannot be displayed.
m: dump your cache and try it again.
u: Okay, I'm there. I just entered my license#.
m: did you go to website b, or website a (like I asked you to)?
u: Website a, just like you asked.
m: Click on this link.
u: I don't have that link, I have this other one.
*long silence*
m: You're on website b. Please go to website a.
u: I can't get logged into website a, says I need to reset my password, but it won't take anything I enter.
m: It requires a strong password.
u: I KNOW that. I entered the same thing I had before!
m: That would be a violation of the password policy.
u: Well that makes no sense at all!! Your page has problems. I want to know why it won't take the same password again!!
*mental growl*
4) Your expectation that I have every single filename, every single tab and button location, every single minute detail of the product MEMORIZED, when you're incapable of accessing a simple website.
You, sir, bear my curse. I curse you.
[EDIT] Oh, and I finally get you to the page, and there are 40 pages of patches listed, and you expect me to know the page the specific one you need is on... which is HIGH-larity, considering this builds off a list of what products YOU purchased, so it's different for every user. Sheesh!
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no subject
Date: 2007-01-15 10:49 pm (UTC)no subject
Date: 2007-01-16 05:26 am (UTC)no subject
Date: 2007-01-16 02:39 pm (UTC)i hate lusers.
no subject
Date: 2007-01-17 12:03 am (UTC)Nah, we've got 50 machines here... we just pirated the software to run on all of them. We can do that with only 2 licenses, right?