Not amused.

[ethereal-dusk.livejournal.com]

--"Thanks for calling, thrill me."

Cust: "I don't have any awio."

--"I'm sorry, you don't have any what?"

Cust: "Awio. I put a training DVD in and I don't have any awio."

--"Oh, you do not have any sound?"

Cust:"I just said I don't have any awio."

--"You don't have any audio.

Cust:"That's what I just said, awio."

Okay, it's one thing that he talked like Elmer Fudd, mumbling with marbles in his mouth. It was another thing that that he wasn't listening to a thing I asked him to do. It was yet another thing that he and his friends were cussing all in the background and in my ears. For 20 minutes I listened to this while I was remoted into his computer twying to fwix his awio. I finally stopped talking to him because I was engrossed in my work. After 30 seconds of silence he came with my biggest pet peeve:

Cust:"Hello? Hello? Are you still there?"

--"YES. I'm still here."

Cust:"What are you doing?"

--(through clenched teeth) "I'm fixing your computer."

(a few more moments of silence pass)

Cust:"Hello?"

--"WHAT??"

Cust:"Just making sure you were still there."

Lather. Rinse. Repeat.

Cust:"Hello? You still there?"

That is when I accidentally hit the release button on the phone. Oops. I can still fix his computer without having to talk to him. Thank $Deity.

Then I got the next phone call. I'll make this short. This lady calls because her password isn't working. The whole world has ended for her! I mean this. She was all kinds of bent out of shape over a password that I could fix in 30 seconds. But I didn't get a word in edge-wise for 5 minutes because she couldn't stop her lips from flapping. And she was being so dramatic about it... it was making me sick. I finally said really loudly "M'am, did you call me for help?" "yes." "Then can you please stop talking?"

And these people work for our government. 'Nuff said.

Comments

[vortex.livejournal.com]

Can you hear me now?


...Good!...

[darkblade1.livejournal.com]

Welcome to all of our lives so far.

That's one of my biggest pet peeves as well. That's such a dumb question. All I want to say to that response is:

"Where the fuck do you think i'm going?"

[doctoreon.livejournal.com]

When people whine at me like this, I usually just start doing something else, like play World of Warcraft. Then, when there's finally silence, I just say, "Oh, you're done, what was your problem again? I stopped listening." I love job security.

[toxico.livejournal.com]

You had me at "awio."

[nuadha-prime.livejournal.com]

That's one reason I try to put the customer on hold if I know it will take a bit of work on my side and I don't want to try talking to them. Those people who can't hear silence for a 30 seconds while you work on their issue, get to hear our lovely hold music. "I'm sorry, but can you hold for a few minutes while I work at fixing your issue?"

I had a customer last week that started the HELLO? ARE YOU STILL THERE? whenever I didn't talk for two seconds. She had to be one of the biggest pains in the neck I've ever dealt with.

[ethereal-dusk.livejournal.com]

LOL, exactly. Can you hear me press this little release button? Good!

[ethereal-dusk.livejournal.com]

Oh ya. I am so glad I am not the only person who hears that. It drives me crazy. Sometimes I want to say something like "Yes, I am still here. I just haven't mastered the art of reading, typing, thinking, speaking with a colleague, taking a bite of my lunch, answering IMs, and yapping with you all at the same time." Gah.

Another real pisser is when I say "Just a moment, please" and they start verbally vomiting upon me within .00023 seconds. Didn't I just say wait a fucking moment???

[ethereal-dusk.livejournal.com]

LMAO! I do the same, actually. I'll turn to my other computer and check up on my chess games or look at CNN. When they are done, I'm like "Can you please reiterate what you just said? I lost you after the third sentence." Then I go read something else.

Luckily, our clients cannot bitch about queue times, because we all answer the phones within the first 30 seconds of their call. Part of the contract. And definitely part of the problem.

[ethereal-dusk.livejournal.com]

:) Serious as anything, I had no idea what he was talking about for the first few minutes of our conversation. I mean, he really spoke like Elmer Fudd after having a few too many. I can understand help desks on the other side of the world better than I could understand this guy. And he was in Brooklyn. ??

Awio

[(Anonymous)]

I'm the owner of Awio Web Services LLC. Your post is infringing upon my trademark.

OK, it's not trademarked (but is a company). And I don't actually care. I don't know who you are, but funny stuff. Turned up in my Google alert for "awio".

[ethereal-dusk.livejournal.com]

Those are the absolute worst. You answer the phone and the first thing they say is "hello?" because they aren't even frickin' listening in the first place. Ya, that starts off a rather bad call for me as well. Tells me the type of person I am dealing with right off the bat. I usually have a bad attitude with the kinds of peeps.

Unfortunately, we get yelled at for putting people on hold, so I usually ask them to hold, and actually just mute them, take off my headset and do my thing.

[mouser.livejournal.com]

Sounds like he'd had a few drinks before he called you.

I've one customer (who is VERY helpless) that takes meds in the morning that make her slur and goofy. And she takes them EVERY morning.

[meandean.livejournal.com]

Simplest solution for "Hello? You still there?" is to readjust headset mike so that it's pointed directly at one nostril... The Darth Vader-esque breathing sounds assure Mr. Fudd that you are, indeed, still 'there'.

[doctoreon.livejournal.com]

Hell yeah it is...how else can you synch up two or three raids a day? Btw... my girlfriend is a Moonkin, that dance is ftw!

[jdotmi.livejournal.com]

I noticed that the ogre disguise has the same dance as Moonkin.

If I weren't such a feral-addict, it might be worth it to spec that way just for the dance. Might...

[goose-entity.livejournal.com]

just as well I didn't have any tea in my hand when I read your post :)