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Dec. 12th, 2006 02:17 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
grayhawkfh.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryIt has now been ~1 month since I left the hell desk ($deity be praised), and it seems that the majority of the people left behind went to Costco that day, purchased a 55-gal. drum of "Stoopid" and consumed the whole thing at once.
Today's 1st gem: Helldesk turdling calls because he can't find drivers for a M$ keyboard. As I sit here staring at my phone wondering why his parents didn't have him put down at a young age for terminal idiocy, he whines about how he can't find anything on the M$ website and what should he do now.
Fighting the urge to slam down the phone and rip it from the walls, I suggest that perhaps he try and locate the installation CD, or perhaps do Google search for drivers. I hear a pause, then, in a voice like Pete Puma, he says "Oh. Ok, I'll try that."
Gem #2: Different helldesk turdling. Adobe Acrobat Pro/MS-Word issue. .pdf creator icons are not showing up on the toolbar.
Quiz her for basic troubleshooting steps: DOes the problem appear in other logins or only the users? In admin and non-admin accounts? Run repair on Acrobat installation? No, none of that - that would be too much like work! She just looked and saw it wasn't on the toolbar menu, and being thwarted in this most exhaustive effort, called He Who Knows All (and who happens to be fighting with settings to GP in MMC). While pondering the myriad ways I could alter her food at tomorrows holiday party to induce severe gastric distress, I told her to finish troubleshooting before calling me.
On second thought, belay that second part. Just troubleshoot. Do your damn job. And if you're really having that much of a problem and can't figure it out, Google the damn thing.
Today's 1st gem: Helldesk turdling calls because he can't find drivers for a M$ keyboard. As I sit here staring at my phone wondering why his parents didn't have him put down at a young age for terminal idiocy, he whines about how he can't find anything on the M$ website and what should he do now.
Fighting the urge to slam down the phone and rip it from the walls, I suggest that perhaps he try and locate the installation CD, or perhaps do Google search for drivers. I hear a pause, then, in a voice like Pete Puma, he says "Oh. Ok, I'll try that."
Gem #2: Different helldesk turdling. Adobe Acrobat Pro/MS-Word issue. .pdf creator icons are not showing up on the toolbar.
Quiz her for basic troubleshooting steps: DOes the problem appear in other logins or only the users? In admin and non-admin accounts? Run repair on Acrobat installation? No, none of that - that would be too much like work! She just looked and saw it wasn't on the toolbar menu, and being thwarted in this most exhaustive effort, called He Who Knows All (and who happens to be fighting with settings to GP in MMC). While pondering the myriad ways I could alter her food at tomorrows holiday party to induce severe gastric distress, I told her to finish troubleshooting before calling me.
On second thought, belay that second part. Just troubleshoot. Do your damn job. And if you're really having that much of a problem and can't figure it out, Google the damn thing.
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