[identity profile] xforge.livejournal.com posting in [community profile] techrecovery
Had one of "those" email cascades today. Luser has trouble with $Internal_Web_Thingie, so she punches "$Internal_Web_Thingie" into her Outlook and sends "Can't log into $I_W_T!! Help!!!" Unfortunately said email list is for notifying people they have something they need to look at on said web site, and it's about 500 people. So naturally 60-80 people all receive said email and immediately click Reply All asking "Why am I getting these?"

I peer through the window of the data center and notice the Exchange server is starting to glow a warm orange color...

Managed to send a "we've got it covered so STFU you idiots" email - which of course someone replied to asking... any guesses?

Let's not always see the same hands now.

That's right Billy, asking "Why am I getting all these emails?" GAAAHHHH~!!!!

Followed of course by a wiseass remark from one of the developers "It's the apocalypse!! Aaaiiggghh!!"

Eh, at least work isn't boring.... ::twitch::

ETA: That mail list is 1500 people. I sure am glad I'm off work for a week, starting tonight.

Date: 2006-12-10 10:44 pm (UTC)
ext_8716: (Default)
From: [identity profile] trixtah.livejournal.com
If it's an Exchange server, that's exactly the moment that you restrict the permissions on the list to allow ONLY ADMINS to send to it. "Reply to all" is the bane of my existance.

Date: 2006-12-10 11:13 pm (UTC)
jecook: (Default)
From: [personal profile] jecook
Better solution: yank the network cable out for about 30 minutes while you walk the filestore and purge all these emails. :)

::Actually had to do that once with a non-exchange server one day for someone as a favor::

Date: 2006-12-11 10:13 am (UTC)
From: [identity profile] the-s-guy.livejournal.com
That won't stop people sending to the list again as soon as you plug it back in, along with phoning you up to complain email's out :)

Date: 2006-12-11 04:31 pm (UTC)
From: [identity profile] kait-the-great.livejournal.com
Our Engineering faculty proved themselves hopeless this term in a similar incident (http://iwarrior.uwaterloo.ca/?module=displaystory&story_id=2572&format=html&edition_id=65)

/off comm-topic

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