Sometimes a Horrible Notion
Nov. 16th, 2006 07:40 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
knittinggoddess.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI do phone support for a graphic editing app. Today I got someone for whom the entire app suite has been acting up, and eventually I discover that she has a 64-bit machine. Now our app needs to be installed to a different file path than the default under XP-64, but the IT guy at her company didn't do any research when the first attempt at install failed.
Instead of installing to C:\Program Files(x84), he installed to C:\my company
That's right. He made up a random-ass folder, put it on the root level of the hard drive and expected everything to go fine. Instead of going to the software company's website when the first two attempts at an install went wrong, or even Googling the damn thing, he just pulled god knows what out of his ass and left me to pick up the pieces in a 90-minute call from hell.
Also, a bonus from a coworker: he had a caller who was trying to install his internet upgrade of version 9 by opening the v7 copy and running the updater. What the hell?
Instead of installing to C:\Program Files(x84), he installed to C:\my company
That's right. He made up a random-ass folder, put it on the root level of the hard drive and expected everything to go fine. Instead of going to the software company's website when the first two attempts at an install went wrong, or even Googling the damn thing, he just pulled god knows what out of his ass and left me to pick up the pieces in a 90-minute call from hell.
Also, a bonus from a coworker: he had a caller who was trying to install his internet upgrade of version 9 by opening the v7 copy and running the updater. What the hell?
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