Erg....

[ethereal-dusk.livejournal.com]

This is not the way I wanted to start my day.

Me: Thank you for calling, can I please have your ID?
Looser: Hello?
Me: Hello?
Looser: Are you there?
Me: What?
Looser: Are you there?
Me: Am I where??
Looser: (all excited) Oh hi! Blah blah blah... there is something really wrong with my computer. There a bunch of pictures on the screen that say like 2400 and 2200 and there are photos of my workers on there and I don't know what to do about it! How do I fix this?
Me: That would be your screen saver. *head desk* (Your workers? You are management?)

And then it continues... She is having trouble with receiving her email (sounds like the server is down, and while I'm checking into it, she just keeps talking-- to make matters worse, she told me that she had just got back from the dentist, and I could hardly understand a word that she was saying) I ask her to turn the computer all the way off, she then continues to explain to me that she does not know how to turn the computer off and she is wondering if she should contact security because she doesn't like the idea of someone being in her computer and using it. (HUH?) Once we get it powered back on, she then gives me a play by play of how it is booting up, and that the little hourglass keeps flashing on and off, and she would tell me every single .... and she never shut up. I'll just cut the most part of the rest of this conversation here, I think you get the point.

I put her on hold for a moment because I had to walk away. When I came back, she said she had the Field IT person there with her. I thought, okay, someone I can talk with. She said that had just done some upgrades and there were no lights on the NIC card. (**groan**)... she said she would take it from there, and I said "please do, and call us back if you need help."
*click*

20 minutes of my life wasted... .

And another thing, don't assume you know what we are going to say--
Me: Please click on start (interrupted)
Looser: Are we going to reboot the computer?
Me: Why would we reboot the computer to set up your email?

Furthermore, please stop making up your own alphabet and actually listen to what we say. When I say is your ID yankee bravo bravo delta 5 zero-- don't say "no, it's yellow boy boy dog 5 oh". It gets old.

Thank $Deity it's my Friday.