Yet more email idiocy
Oct. 26th, 2006 05:12 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
trixtah.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI am the Exchange admin (and shortly the Postfix gateway admin). This means I administer the Exchange servers and keep messages flowing nicely. This does not mean I answer the phone (or emails) to talk to idiotsusers. This does not mean I do other technical staff's jobs for them. In theory.
So, today, call in the queue:
User A is monitoring User B's e-mail (as a second mailbox) while B is on leave.
B's account has only received 1 e-mail all day today which is quite unusual for B's account.
Please check to ensure that User B on [server] is able to receive e-mails.
This was logged by a fellow member of IT Services, admittedly not Helpdesk, on behalf of User A. How FUCKING HARD is it to send a test email YOURSELF? The user I can understand (sort of), but the "techie"?
So, I sent a test email to the user B's account, saying "This is a test email from an external account - please disregard" and cc'd it to User A and IdiotTechie (maybe IdiotTechie can take a hint about l33t troubleshooting skillz? Hah). Because, you know, if I check the logs and see the message delivered, it's delivered. Imagine my joy when BOTH User A and IdiotTechie replied to my test email, saying "received". Well, thanks kids, I'm glad you're on the ball.
Oh, did I mention the fact that user B's mailbox had over 50 spam emails in the Junk Mail folder, all received TODAY? But we know that's not "real" email, and not proof that messages are being received successfully.
So, today, call in the queue:
User A is monitoring User B's e-mail (as a second mailbox) while B is on leave.
B's account has only received 1 e-mail all day today which is quite unusual for B's account.
Please check to ensure that User B on [server] is able to receive e-mails.
This was logged by a fellow member of IT Services, admittedly not Helpdesk, on behalf of User A. How FUCKING HARD is it to send a test email YOURSELF? The user I can understand (sort of), but the "techie"?
So, I sent a test email to the user B's account, saying "This is a test email from an external account - please disregard" and cc'd it to User A and IdiotTechie (maybe IdiotTechie can take a hint about l33t troubleshooting skillz? Hah). Because, you know, if I check the logs and see the message delivered, it's delivered. Imagine my joy when BOTH User A and IdiotTechie replied to my test email, saying "received". Well, thanks kids, I'm glad you're on the ball.
Oh, did I mention the fact that user B's mailbox had over 50 spam emails in the Junk Mail folder, all received TODAY? But we know that's not "real" email, and not proof that messages are being received successfully.
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